Laserfiche WebLink
Proposal for Parkins Citation Services City of Santa Ana — November 54008 <br />If CITY would like a preauthorized generic letter to be mailed for Review or Hearing <br />Dispositions, a letter may be generated and mailed by Phoenix Group without any <br />intervention from CITY. <br />2.11 Daily Pavment and Deposit Processing Overview <br />Payments may be made in person to CITY, by mail to Phoenix Group, by telephone <br />24/7 or by Internet either using our secured website or a link set up by CITY that will link <br />to our website for custom set up. Mail is picked up daily from our post office located in <br />Santa Ana and weekly from our post office box in Fresno. <br />All payments received by Phoenix Group are processed on a daily basis by our staff. <br />Payments are entered into our system within 24 hours, in some cases 48 hours. The <br />data entry of payments is performed on -line, which means that all data is verified <br />at the time of entry through a real -time process. The citation and the Delinquent <br />Parking Notice will provide instructions and address for the payment to an established <br />parking address, <br />PAYMENTS WOULD BE MADE PAYABLE TO: <br />CITY OF SANTA ANA <br />c/o Parking Citation Service Center <br />P. O. Box 11458 <br />Fresno, CA 93773 <br />Data entry of the payments is performed on -line, our staff is able to verify data <br />and be sure the payment is applied to the correct department. <br />Daily, weekly and monthly procedures have been established to control and manage <br />the citation payments received at PHOENIX GROUP. On a daily basis, all payments <br />are batched and entered into the WINcive system. Once this is completed, we <br />begin our process to account for each and every check and make deposits within 24 <br />hours of receipt. <br />All checks (and /or money orders) are entered into a Deposit Entry System (DES). Our <br />DES system provides all the necessary elements to prepare the checks for depositing; <br />28 <br />