PHOENIX GROUP INFORMATION SYSTEMS 4 - 2008

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F Proposal for Parking Citation Services City of Santa Ana — November 5, 2008 On a monthly basis, all payments deposited at PHOENIX GROUP are reconciled once again to the monthly deposit reports for a final reconciliation of the monies deposited. PHOENIX GROUP will process the payments and subsequent deposits directly to a bank account controlled by CITY or otherwise directed. The bank deposits would be made daily to a Union Bank or Bank of America account. Phoenix Group maintains a copy of all bank deposits and accounting to assist with any questions or research required by the CITY. PAYMENT PRIOR TO ORIGINAL CITATION ENTRY In the event that a payment is entered prior to the original citation, the WINCI -WIS system (which is an on -line system) will acknowledge the absence of the citation record and require the operator enter more data from the citation that will be used to verify the original citation data when it arrives. At this time the operator will decide if the payment data has been entered correctly. If the data is correct the operator may proceed with the payment by entering additional information to establish the citation in the event the original citation is never received. Any remaining data not entered from the payment is captured when the original citation is received and entered. 2.12 Multiple Payments Because WINCI1re will detect a duplicate (or secondary) payment at the time of entry, there should be no reason for a multiple payment. However, there are valid exceptions to this, for example, it may be possible that the violator is attempting to correct a "bank returned" status, and PHOENIX GROUP may not yet be informed of the situation. It is the option of the CITY to allow our staff to accept or reject multiple payments. In the event the CITY collects and process a multiple payment, the WINCI'lre program will provide detail information on every payment made - also providing 30