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Proposal for Parking Citation Services City of Santa Ana — November 5. 2008 <br />On a daily basis, all payments are batched and entered into the WINcilre system, <br />and balanced to the appropriate payment documentation provided by CITY. No <br />payments are entered or deposited without a valid citation number (the citation <br />data does not need to be present on the system, but a valid citation number must <br />be represented). These payments are researched and/or returned to CITY for <br />sufficient citation information to allow accurate data entry and depositing. <br />PHOENIX GROUP will prepare a monthly summary of the collected revenues along <br />with a detailed citation payment listing <br />2.14 Public Web Access and Credit Card Payments <br />Phoenix Group has set -up a website for public use. The system will allow citation <br />inquiry with instructions and ability to continue with payment by credit card. The data is <br />available in real -time with the highest level of security. <br />The payments by credit card can be made by Visa, Master Card, American Express, <br />Discover and ACH (Debit Card) processing for accepting payments over the phone and <br />Internet. Phoenix Group is a certified credit card processor, meeting the <br />requirements on our site to comply and meeting the Cardholder Information <br />Security Program (CISP) Compliance. The Cardholder Information Security <br />Program (CISP) was a program established by Visa USA to ensure the security of <br />cardholder information as it is being processed and stored by merchants and <br />service providers. PCI /CISP compliancy is the most secure and widely accepted <br />Internet data security standard in practice. Requirements for security <br />management, policies, procedures, network architecture, software design and <br />other critical protective measures. <br />Charges for the credit card option will be a convenience fee to the public. Phoenix <br />Group will charge a $3.95 "Convenience Fee" to the Violator for processing the parking <br />citation payment. No charge will be made to CITY for this service. In the event CITY <br />does not want the violator to be charged for using a credit card, Phoenix Group will <br />_ i <br />33 <br />