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Proposal for Parking Citation Services City of Santa Ana — November 5, 2008 <br />invoice CITY for costs that include the monthly merchant fees and any charge back <br />fees. This would be billed on the monthly invoice to CITY. <br />All credit card payments are posted to the system immediately. In the event of a <br />"charge back" the system would treat these payments as it would a bank returned <br />check. <br />Phoenix Group can use CITY'S web site and link to our website for inquiry and <br />payment. This will appear to the Violator that they are working directly with CITY. <br />We can also allow the payment screen to simulate CITY'S web page. <br />Our current program allows our staff to reconcile each credit card payment to CITY <br />without any problems. Credit Card payments will be made over the phone and Internet. <br />The Internet Web /Credit Card Program is established and in a productive mode. The <br />Violator can make credit card payments over the phone with operator assistance. We <br />are in the process of accepting Credit card payments after hours using our IVR system. <br />Phoenix Group has a new real -time, online citation payment solution, providing <br />for immediate verification and updating. Utilizing Verisign's uninterrupted TCP /IP <br />level communication streams between our customers and our servers; paymycite.com <br />provides immediate connectivity to all major payment processors. Through Verisign, <br />paymycite.com allows us to authorize, manage and support all major credit cards, debit <br />cards, purchase cards, bank -to -bank transfers, and electronic checks. <br />So how does it work? <br />1. A customer visits paymycite.com and makes a payment for citation(s) stored in our simplified and <br />secure web database. <br />2. The transaction data is then passed from our Website's payment form to the Verisign's Payflow <br />Pro client (part of our database driven web application). <br />3. VeriSign collects the transaction information from paymycite.com and then securely routes the <br />transaction via the VeriSign payment gateway through the financial network to the appropriate <br />bank, ensuring that customers are authorized to make their purchases. <br />I <br />34 it <br />