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Proposal for Parking Citation Services City of Santa Ana November 5 2008 <br />4. The Payflow client also sends an acknowledgement back to VeriSign after returning the payment <br />results to the customer, in order to protect the customers against double billing due to Internet <br />latency or broken communication sessions. <br />5. The funds for the transaction will be transferred to the appropriate Internet merchant account. <br />Special Features! <br />I. Flexible /Customizable <br />Our website can be customized to resemble multiple agency websites so that the transition <br />From your site to paymycite.com will appear seamless. <br />2. Convenience <br />• Allows the violator to quickly and easily lookup and pay for a citation <br />3. Instantaneous <br />Payments are instantly reflected in the Phoenix Group database <br />4. Secure <br />• Using Verisign's latest SSL encryption technology that securely passes transaction data to <br />The Verisign gateway for processing. <br />5. Easy to use <br />Format is simple, straight forward and customer friendly <br />6. Fast <br />Transactions are processed in real -time and our database is updated instantly <br />Points of interest... <br />• Acceptance of multiple credit cards such a Visa, Master, Discover and American Express <br />• Convenience fee charged to violator.... not to the issuing agency (aka. CITY) <br />• We take care of charge -backs <br />• Additional payment options include debit cards and electronic checks <br />• Phoenix Group and violators receive confirmation that transactions have been processed and <br />approved <br />• All transactions occur over secure SSL connection <br />• Credit card numbers are not stored on the website's server <br />2.15 Payment Plans (Settlement Agreements) <br />CITY has the option to set up a payment plan with a violator for installments for a <br />particular citation. The payment plan will allow CITY to set up as many installments <br />as is necessary to assist the violator in completing the payment in full. This <br />feature is called a Promissory Note. We suggest that payment plans be limited or set <br />up as special circumstances. Phoenix Group will provide this service as an added <br />benefit at no additional charge to CITY. If the final amount of payment is not made by <br />the final date, the citation will automatically reopen and begin with collection efforts. <br />All information is available on line, and each citation payment is recorded uniquely to <br />identify if the person is attempting to abide by the settlement Agreement. <br />35 <br />