Laserfiche WebLink
Proposal for Parkins Citation Services City of Santa Ana — November 5, 2008 <br />levels or CITY may enter the data using our Remote Processing program. The system <br />will retain each level of the contested citation process. This includes an audited listing <br />of all citations contested, the level, and disposition, reason for liable /non - liable, and an <br />amount paid. PHOENIX GROUP will provide reports to reflect the contested citations, <br />regardless of the disposition. <br />2.30 Voiding and Dismissing Citations <br />CITY will direct all voids and dismissals. The Voids and Dismissals may be performed <br />on line or directed to Phoenix Group via transmittals. Our WINCI1re system will <br />provide a list of officers, or CITY personnel to select the authority of the Void of <br />Dismissal. For example, if CITY calls our office and requests a Void or Dismissal, and <br />his /her name is not on our list within WINCnre, the Void or Dismissal will be <br />referred back to CITY'S primary contact for assistance. A list of Voids and Dismissals is <br />available in a monthly report. The Report is the 110D — See Section 8. <br />2.31 Phone Notes <br />Phoenix Group will keep track of all troubled calls. The phone call is entered into <br />WINCIire and logged to the citation. In the event CITY requires any investigation <br />on the phone call, all notes, conversation and personnel who took the call would be <br />recorded within WINCI1re. Additionally if CITY would call our office to give us an <br />up to date problem for a citation, this call would also be tracked for later reference. Our <br />operators are also "alerted' to a Phone Note when entering payments. This is to help <br />our staff accommodate special requests required of our customers. <br />Remote clients also have the ability to enter a phone note. This data is available for be <br />viewing by Phoenix Group personnel. This function is available to all levels of security <br />including all remote users. Phone notes will also display with a small "telephone <br />icon" on the main summary screen to let the remote users know there are notes <br />for the citation in question. <br />2.32 System Notes <br />47 <br />