Laserfiche WebLink
Proposal for Parking Citation Services City of Santa Ana — November 5, 2008 <br />operator. Remote Data Entry is limited by security level that may be customized to <br />meet each operator, including a hearing officer that may only have access to Hearing <br />Data and dispositions. Most of the functions also have the option for custom notes. <br />This is in ADDITITION to PHONE NOTES. <br />The following will identify the current features available. <br />FUNCTION <br />Provides Remote User with the ability to: <br />(Security must be established for each operator, each function has an <br />established security level). <br />1. Cite Summary <br />A chronological list of actions by the date competed. This is available for <br />(View only) <br />every citation on file. <br />2. Cite Add <br />This gives the operator the option to ADD a citation <br />3. Cite Change <br />This allows the operator to make corrections to a citation <br />4. Cite Facsimile <br />A screen display of the citation data. <br />5. Dismiss/ Void <br />The ability or Void or Dismiss a citation. The system will keep track of all <br />entries by operator. Reason Codes and note space is also provided. <br />6. Extensions <br />The ability to set up an extended due date for the citation. Note Space is also <br />rovided. <br />7. Review <br />The ability to set up a review and enter the disposition of the review. Note <br />space is also provided. Custom Letter Correspondence will allow "pop" up <br />for input. <br />8. Hearings <br />The ability to set up a hearing and the disposition of the hearing. If a <br />payment has been collected, this function will require that you enter the <br />payment prior to the disposition. Note space is also provided. Letter <br />Correspondence will allow "pop" u for input. <br />9. License <br />The ability to edit/ correct a license plate. Change to the license will <br />automatically send a request to the DMV and generate another notice. <br />10. Notices <br />Access to the Notice information as mailed. <br />(View Only) <br />11. Payments <br />Access to view the payment data for the citation. <br />(View Only) <br />12. Add Payment <br />This will give the ability to add a payment on line. The payment 'source' will <br />default to "Paid At Agency" If entering a receipt paid at DMV, the operator <br />would select "Paid at DMV ". Optionally the operator may select "speed pay <br />which will provide a full listing of open citations per plate and allow all <br />payments to be entered with one entry and provide a receipt to the public. <br />Cashiering type function is also provided. <br />13. Refunds <br />This function will allow viewing of a refund, request a refund and determine if <br />the refund is complete or pending. <br />14. Fees <br />This function will all changes and/orad"ustments to the fees due <br />15. Registered <br />Access to add a `New' name and address to the citation. The prior name and <br />Owner <br />address will remain on file for reference. The new name and address will <br />receive a notice of delinquent parking. <br />16. Reviews <br />The ability to set up a Review and the disposition of the Review. Reason <br />codes are note space is also provided. Letter Correspondence will also <br />"pop" u for input. <br />17.Phone Notes <br />All problem calls are noted in the system. When a phone note has been <br />entered, the system will also alert the operator at the time of a payment to <br />check fora phone note. The system screen will also display a phone 'Icon" <br />51 <br />