PHOENIX GROUP INFORMATION SYSTEMS 4 - 2008

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Proposal for Parking Citation Services City of Santa Ana - November 5, 2008 2.36.System Access to Citation Data The system is available every day with effectively no down time. Access into the system is available the majority of the time during business hours, the remaining time is dedicated to maintenance, system back -up, and other operations functions that are required in any well managed computer environment, and which occur during non -prime time hours. These routines do not impact the hours between 7:00 am - 5:00 pm daily Additionally, each user may have a custom set up allowing them access that would i a specifically give them the information needed. For example, a hearing officer may be set up to see citation data, but only edit an existing hearing with ability to enter the disposition, reason, custom notes and even the data required to automatically generate the reply letter. Other users may have "read only" access and finally the administrator(s) of the program have the ability to set the individual users and access capabilities. 2.37 System Security and Password Protection PHOENIX GROUP will maintain citation and system confidentiality and will provide adequate security measures to ensure the same. The computer system has multiple levels of password protection to ensure the "need to know" of the operator. Z I 2.38 Reporting — Electronic 1 52 to let the operator know there has been correspondence. Phoenix Group and CITY may enter phone notes. 18.Promissory This will allow you to setup a promissory plan, or payment plan. The cite will Note remain suspended until the reactive date. If the cite is not paid or closed by that date, the cite will automatically reopen. Note space is also provided 19. Violation The ability to add a second or third violation to the citation. This will also provide the ability to dismiss or void a violation already on file. 20.Violation Changes to the Violation will allow for tracking of past entries in Violation History History. 21. Notices This is view option to see and reprint the delinquent notice. 22. Letters This feature provide the client with the ability to generate disposition letters, Phoenix Group will mail the letters daily, and allow the client to view the letters in a PDF format retrievable from the citation record. Other letters include, NSF letters, Hearing set up, and Boot/tow warning letters. 23. Fees Add or reduce fees. This feature will allow the customer to add or reduce fees. 2.36.System Access to Citation Data The system is available every day with effectively no down time. Access into the system is available the majority of the time during business hours, the remaining time is dedicated to maintenance, system back -up, and other operations functions that are required in any well managed computer environment, and which occur during non -prime time hours. These routines do not impact the hours between 7:00 am - 5:00 pm daily Additionally, each user may have a custom set up allowing them access that would i a specifically give them the information needed. For example, a hearing officer may be set up to see citation data, but only edit an existing hearing with ability to enter the disposition, reason, custom notes and even the data required to automatically generate the reply letter. Other users may have "read only" access and finally the administrator(s) of the program have the ability to set the individual users and access capabilities. 2.37 System Security and Password Protection PHOENIX GROUP will maintain citation and system confidentiality and will provide adequate security measures to ensure the same. The computer system has multiple levels of password protection to ensure the "need to know" of the operator. Z I 2.38 Reporting — Electronic 1 52