PHOENIX GROUP INFORMATION SYSTEMS 4 - 2008

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Proposal for Parkin-g Citation Services City of Santa Ana — November 5, 2008 Monthly Preventive maintenance is performed to monitor hardware, system reliability and to restore test data from external media to ensure the integrity of the backups. In the event of a system failure, we will notify our clients immediately by Email. Additionally we are in the process of upgrading our hardware to include a complete redundancy server to avoid possible failures from interrupting service. 2.40 Involvement with the Internet PHOENIX GROUP has incorporated the use of the Internet into our process. This involvement includes: 1. True web based system 2. Daily communication to the Host database, 3. File transfers for Hand Held Technology, 4. Monthly Report Access via the Internet 5. Web Site 6. Violators — Credit Card Payments and Inquiry — www.paymycite.com. Inquiries are available 24/7 with secure updates for OPEN citations only. In the event CITY requires the process to include paid citations, we will need to limit the date range of the closed citations so it does not affect the performance and speed of the data access. This site is new and may require some additional instructions for viewing. 7. Web Based System. Our web -based system will allow CITY access the database from any PC with Internet access. This would also allow more locations access to the information. The site is a secure site with full remote capabilities. Monthly reports are available to access over the Internet. The reports are in a PDF format, using Adobe reader for viewing, searching, printing. Each report will include all the monthly documentation for officer performance, revenue, DMV, billing, and surcharge disbursement. This eliminates reports generated on paper and allows more flexibility with information storage and retrieval. More details and Samples are provided 54