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Proposal for Parking Citation Services City of Santa Ana — November 5, 2008 <br />a. Phoenix Group subcontracts collections to: Credit Solutions Corporation <br />b. Updates are sent between Credit Solutions and Phoenix Group on a daily <br />basis to keep the data current. <br />Note: The City of Santa Ana may want to consider adding Collection fee costs to the <br />citation if allowed or permitted by the City and any Collection ordinances. <br />Citations that meet the criteria of special collections would be as follows: <br />• Citations that did not meet the specific requirements to place the vehicle <br />on registration hold and have exceeded 13 months in age. The exceptions to <br />this would include a transfer or no name on file. Phoenix Group will make <br />multiple attempts that cover a period of 90 days to obtain the registered <br />owner. <br />• Citations returned from DMV as uncollected <br />• Out of state citations that fail to pay on the delinquent notice <br />62 <br />