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Proposal for Parking Citation Services City of Santa Ana — November S. 2008 <br />parking office without back -up training to get into the system, only a user name and <br />password was available to them immediately. We sent someone over to assist with the <br />training the very next morning only to find out "No Training Was Needed ". <br />However we are aware some clients feel the importance of all the extra help possible to <br />avoid confusion and possible errors. We have included a context specitic neap <br />information tab within WINairE.NE'Ir that will provide additional help to new <br />users as necessary. Updates are made as the system is enhanced. <br />68 <br />