Item 13 - Agreement for Security Services for City Events

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(9) CITY OF SANTA ANA B. Contractor Staff Responsibilities & Requirements Contractor's staff general responsibilities and requirements include, but are not limited to the following: 1. Maintain direct communication with stakeholders such as City staff and Santa Ana Police Department. 2. Have the ability to share contact information such as a work -cell phone or radio. 3. Provide a positive and enforcement presence to deter negative activity and to promote safety at City Events. 4. Monitor, observe, and report illegal activities, suspicious activities, and provide assistance to Santa Ana Police Department, residents, and City staff. 5. Visually inspect and observe outdoor designated checkpoints at regular intervals to maintain adequate security coverage at City Events. 6. Contact Santa Ana Police Department when necessary upon observance of suspicious behavior or criminal activity. 7. Submit daily activity reports within six hours of prior security shift, noting any security incidents, suspicious activities, or calls to Santa Ana Police Department. 8. Security guard services include, but are not limited to: patrolling areas by foot, bicycle or street -legal cart; monitoring and responding to security issues, and performing the post orders and pass down duties. 9. Supervisor Requirements At minimum, Supervisor responsibilities and requirements include the following: a) Must have training and supervisory experience commensurate with the requirements as specified herein. b) Ensure that all posts have an approved security guard at all times and for the duration required. c) Ensure that the Contractor provides an approved security guard for any late, absent or dismissed security guards. d) Act as the liaison between City and Contractor regarding all issues pertaining to security guard and performance. e) Act as the liaison between City and contracted guards in regards to check -in, duties, breaks, rotating staff, etc. f) Supervisor must be available whenever guard shifts are being performed, including holidays, by telephone to respond to any issues that may arise as specified herein and respond to any such inquiries in a timely manner while implementing appropriate resolution actions. 10. Security Guard Requirements At minimum, Security Guards responsibilities and requirements include the following: a) English & Spanish language skills required. b) Must abide by all requirements as specified herein and by all applicable legal requirements. c) Must abide by all applicable California Bureau of Security and Investigative Services requirements. City of Santa Ana RFP No. 24-138 Page 17 of 33