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(9) <br />CITY OF SANTA ANA <br />d) Must wear the appropriate uniform at all times while performing duties as <br />specified herein. <br />e) Shall report to work on time and work the entire duration of assigned shift, as <br />scheduled. <br />f) Shall perform all of the Post Orders and Pass Downs as applicable. <br />g) Shall perform duties in a professional manner at all times, including appropriate <br />behavior and attitude, well -maintained appearance including, but not limited to: <br />i. Covering up inappropriate tattoos <br />ii. No jewelry except wedding ring and/or watch may be worn. <br />h) Exhibit competent command of the English language and efficiency in <br />communicating with the public. <br />C. Uniforms <br />Contractor must furnish and replace uniforms and identifying apparel items as needed at its <br />own cost to staff assigned to this contract as follows: <br />1. Clean and well -maintained matching soft uniforms for each event security guard <br />including but not limited to: <br />a) Jacket; <br />b) Shirt; <br />c) Pants; <br />d) Shoes; <br />e) Raingear (as -needed basis for inclement weather); <br />f) Personal Protective Equipment (disposable face mask, hand sanitizer, etc.) <br />2. Appropriate identification badges, patches, or screen prints easily visible to City Staff <br />and all visiting patrons. <br />3. Sufficient quantity of each item above to allow each security guard to have an <br />appropriate number of change outs: shirts and pants on a per shift basis; shoes on an <br />as -needed basis. <br />4. Ensure that all uniforms are clean and well pressed and always look professional. <br />Uniforms with tears and excessive wear and/or color fading shall not be acceptable and <br />must be replaced by Contractor. <br />5. Security guards are not to substitute any of the above uniform articles. <br />6. Any security guard who reports to their assigned post and does not have the <br />appropriate uniform must be immediately (within 1 hour) replaced with a guard that has <br />the appropriate uniform. <br />D. Equipment <br />Contractor must furnish and replace required equipment as needed at its own cost to staff <br />assigned to this contract as follows: <br />1. Cell phones or radios to facilitate on -site communication between guards, supervisor, <br />City staff and Santa Ana Police. <br />2. Transportation car, golf cart, and/or electric vehicle (optional): Transportation vehicle will <br />be used predominantly for security guards to patrol the area more efficiently and may be <br />used to transport goods and/or people for urgent or sensitive matters at City Events. <br />City of Santa Ana RFP No. 24-138 Page 18 of 33 <br />