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E) CITY OF SANTA ANA <br />Email: gcousoCo�santa-ana.orq <br />D. City will use best efforts to make payments within thirty (30) days following receipt and <br />review of invoice and upon complete satisfactory receipt of performance of services. <br />E. City City shall notify proposer of any adjustments required to invoices. <br />F. Invoices shall contain Agreement number, Agreement Release number, invoice number, <br />remit to address and itemized services description and price as quoted and shall be <br />accompanied by acceptable proof of delivery. <br />G. Invoices shall contain Agreement number, Agreement Release number, invoice number, <br />remit to address and itemized services description and price as quoted and shall be <br />accompanied by acceptable proof of delivery. <br />H. Proposer shall utilize standardized invoice upon request. <br />I. Invoices shall only be issued by the Proposer who is awarded an agreement. <br />J. Payments will be issued to and invoices must be received from the same Proposer whose <br />name is specified on the POs. <br />XIV. ACCOUNT MANAGER/SUPPORT STAFF FOR EXERCISES <br />A. Proposer shall provide a dedicated competent account manager who shall be responsible <br />for the City account 1 agreement. The account manager shall receive all orders from the <br />City and shall be the primary contact for all issues regarding the Proposer's response to <br />this RFP and any agreement which may arise pursuant to this RFP. <br />B. Proposer shall provide a dedicated competent account manager who shall be responsible <br />for the City account 1 agreement. The account manager shall receive all orders from the <br />City and shall be the primary contact for ail issues regarding the Proposer's response to <br />this RFP and any agreement which may arise pursuant to this RFP. <br />C. Proposer shall also provide adequate, competent support staff that shall be able to service <br />the City during normal working hours, Monday through Friday. Such representative(s) <br />shall be knowledgeable about the agreement, training exercise offered, and able to identify <br />and resolve quickly any issues included, but not limited to order and invoicing problems. <br />D. Proposer account manager shall be familiar with City requirements and standards and <br />work with the City to ensure that established standards are adhered to. <br />RFP 25-024A CITY OF SANTA ANA Page 23 of 46 <br />