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If'itnnun Enterprises, LLC We v \ould like to offer the City a cost saving option. \ ittman Friterprises, LLC is capable of directly receiving paN ments on behalf of' the City. This includes all correspondence.. EOWs. pati;nt letters. and requests. This would eliminate the need for City personnel to make copies of' pa�,ncnt inlornlatloll and process correspondence. Paynlents Would be posted within 1 da) oi' r�cei;?t 1in.i the inollics deposited into the Cm bank account. :1 cope ol'the deposit slip \votlld be faxc� or entailed to the City designated representative the same day. In compliance vv itll �1ed:cam rules. \\c vv ill maintain deposit rights only . Rel'unds The accouuu receivable department ihoroughly researches all credit balances. We require insurance companies to request refunds in writing before vve recommend release of ally linlds. Resolution of all credits vein he completed within 30 calendar days from the date the account re flee, the credit balance. Resolution nlav include initiation of a refund packet. recoup packet. tra:l� ter 0! funds, or vv rite- oit-rev'ersal. All requests are forwarded to the City for approval mth detailed reports and dOCLIMCIltatiOn. Record Maintenance Willm, In Enterprises. LLC maintains the City's records in accordance, with the ueneralk aCCcD'ed ,lccoumillk' principles (CIA-AP). 1\ ittman Enterprises. I.I,C retains all records on site for scv en v ear,. Patient Care Reports and all correspondence are scanned into an electronic stora2e S.,y n daily . fhis storagc system is available to all personnel insuring easy retrieval of I'll to1'lllat1o11 1U1' \,.-let% of hUrpoSe� InClUdHIL' reClUeSlS 101- Intornlation b\ lI1sL11'allCe l'0111pltllleS or a;tornev . 1,11e Sv stem is backed up on a daily basis to ensure it is secured. Electronic PCR -s are stored a> PDF tiles for easv retrieval, All computer- aenerated information is available to access at any ,Iven moment. Wittman Friterprises, LI_C agrees that all account files are the property ol'the ('itv and will relinquish them to the City at the termination of the contract. 'Coll -Free Telephone Wittman Vi-iterprises. LLUS CUStonler Service Representatives are available 8:00 and to 4:30 pill for easy contact by the City's patients. Our national toll -lice 800- number has multiple lines availahle ±i>r patients. clients, insurance companies. attorncvs. and third parties to call for 11110rinati011 or discussion of account status. Our atno answering system moves the Citv's patients to a Customer Scry ice Representativ e faster and more accurately than a manual systenl. In addition to our 800- number. Wittman Enterprises. LLC has dcvclopcd a "Patient Portal." This secure vvcbsitc gives patients 24 hour access to us. Patients are able to email questions and submit their insurance or payinent information to us. Questions are responded to vv'ithin 24 hours oh receipt. City' o( Santa Ant Fire Dcpurrrnent 25C -17 1s