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If'ittman Enterprises, LL(' Monitoring of Regulatory and Reimbursement Changes ittman I:nterprises. I.LC sends out updates to the City regardim, regulator- changes via email. Mana,ement staff is available to ans�yer any questions that the City may haN c regarding these CL1112es Or anv other aspects of compliance. We have at our disposal the tools necessary to i�'.c tl)orouglt and complCte rate and reimbursement analysis for the 9lcdic.trQ Fee Schedule hl' plemcntatio11 Plan. These tools are updated regularly %yith am chan,_,es to the contents oI'the .Vedicare proccs, so the inteurit" of any analysis is maintained. Training of Staff I:III pioy ccs arc subiect to an initial )'our k� cc trainin�u, period in �yhich If ev gain kilo wILdgc of the computer system. hovy to gather insurance information. and how to navigate our billing software. In addition, all Customer Service RepresentatiNes have continuous customer service training. F.'ach ncvy en)ployee has a 90 -day period where 100 percent of' his or her xyork is audited for accuracy. }ob kno\vlcd�_1c. and professionalism. « -c continuously trait) our staff thro�t��h �n��nth;� tall tnectin ; that Cover a v ariet\ of' topic; from Medicare Frainin,_, to C.tstrmar Ser" ire is,tues OJI- Medicare and Medi -Cal Specialists. as ��cll as the Rev emte :assurance l eam. are updated pia Cn)ail of, any that n)av be in)plcmented. This information is passed on through the monthly staff kU if needed tl)ev are passed on iminediatel} v-ia department memos. �1an�)��en)ent Stab meets on a «cek -IN basis to discuss anN industrN' or government paNer changes that hayc ucctu-rcLI Mid the best course ofaction for implementation. All dcparmients ha%c a company manual that outlines each individual clients contacts, policies. and ,peciSic r)Cad,. It is updated on a ragular basis. Oln- management staff participates in on- poin, certificated training qtr) management and customer scr� ]Le. AV'e believe that cdttcation is the key to prov )ding excellent service to our clients. Revenue Enhancement Training W111u»an Enterprises. LLC is available to provide revenue enhancement trainint, 161- the Cite. �V'e a so Offer docun)entation training, for field personnel. This is helpful in maintaining compliance �l ith gm ernn)ental requirements and helps in the building of a partnership bct%veen the field cre\�, and the billin'o 00ice. Croy of Santa Ana Fire Department 25C -18 19