CAMBODIAN FAMILY (3) - 2010 - Laserfiche WebLink

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. Case Management The Project Manager will manage each case. Clients will be contacted at least once per week while participating in the program. All program activities will be documented in both electronic and hard copy files. All client contacts will also be logged. These logs will provide the basis for decisions about any change in strategy for each client, as well as for a case study that will describe each client's progress at the end of the program. After a client exits the program, staff will follow-up on the client's current activity for the following 12 months. These contacts will occur at least montWy during the program year. Once the program year ends, contacts will continue with clients at least every 3 months. · Program Services (including tutorial services) In addition to our current agency services described in section 0.1. above, our Upward Mobility participants will benefit from services that will be specifically added to through this Upward Mobility program. Our Intake/Assessment will be thorough and provide a clear picture of the needs of each participant. Our established tutoring activities will be augmented to make sure our participants gain the preparation they need in basic skills and communication in order to enter future training. Individual job counseling will help clients target the best opportunities available to them. Our staffwill help clients write a resume, fill out job applications, and learn to search the internet. Agency computers will be available to program participants who lack access to the web from home. We will supplement our Vocational ESL class with individual follow-up to make sure clients gain the full benefit of their academic lessons. Youths will benefit from frequent interaction with our Project Director in maintaining progress and will benefit from information about educational opportunities in Orange County. · Placement in Jobs or Continuing Education Participants will benefit from The Cambodian Family's established Employment Services program. We have extensive contacts with Orange County employers who have shown a willingness to accept and train workers with limited English and a poor work history. We have experience in preparing our clients for job interviews, filling out applications and preparing resumes. We show our clients how to use public transportation and find locations of companies in Orange County. We help them get off to a good start in the work, and we are available to them to help resolve issues after they are employed. In addition, our ongoing partnership with Santa Ana College's School of Continuing Education helps our clients gain easy access to the programs offered by the college. · Follow-up and Retention (Describe how you will continue to support youth during the follow up period. Discuss types of sources of support, services and frequency of contact with youth). The Cambodian Family is committed to serving clients in the Upward Mobility program after funding for this program under this grant is terminated. As noted in the Case Management section, staff will contact clients at least monthly during the program year and at least quarterly after the program ends. For clients who have been placed injobs, follow-up contacts will document whether the client is still employed at the same job, and whether the client has received a raise, a promotion, or new benefits. It will also document whether the client is content with his/her EXHIBIT A 9