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, At least 75% Of the youths shall obtain a nationally recognized industry certificate in NRF Customer Service by 3rd quarter after Exit. Employment Retention Rate: At least 80% of all youth who are employed in the 1st quarter after Exit and do not move onto postsecondary education/advance training shall be retained in employment in the 3rd quarter after Exit. Skill Attainment Rate: At least 95% of youth will attain basic, occupational and work readiness skills goal during program participation. 6. Describe the basic program approach (workshop/classroom/in the community). The goals for the program are to engage the participants in a meaningful and interesting manner through a variety of methods including: • Interactive Life Skills Workshops including Conflict Resolution/Anger Management; Financial Management; Time Management and Goal Setting • Job Readiness Workshops • Leadership Development through Community Service • Individualized and Group Classroom Instruction in Basic Skills and GED • Peer Mentoring • Higher Education Information Workshops • Workshops in the Emerging Renewable/Green Energy Industry • Classroom Instruction and Certification Testing for National Retail Federation Foundation Customer Service BRIDGE staff has found using a variety of methods keeps participants engaged in the process but also beyond program exit. 7. Describe how you will conduct outreach and recruitment. Include how 75% of the enrollment goal will be met by the second quarter of the contract. The BRIDGE and our Partners know the best way to market to youth is "every way possible." Youth are bombarded on a daily basis with marketing "sound-bite" messages on radio, on television and in print. They tend to develop interest in products and services when the service has "name recognition." The BRIDGE has found that amulti-faceted approach to marketing the program is the most effective strategy for recruiting youth utilizing a wide array of marketing tools as part of their outreach and recruitment strategy including coordination with its' Partners for organizing joint program orientations. Other types of marketing formats that will be used are, but are not limited to, notices on internet site, emails blasts and distribution of fliers and other printed information and presentations to Adult Schools and ROP counselor's, Community Colleges, Alternative Schools, One- Stop Centers, Foster Care Agencies, Probation Officers, YMCA, recreational centers and local Community and Faith Organizations. Additionally, informational fliers and brochures will be distributed at employer sites to get the information out to young adults who are under-employed and want to pursue a career path in a high growth industry. The BRIDGE has also been very successful with work of mouth recruitment and have used our current enrollees to provide presentations and information. Also the distribution of press releases to all regional newspapers, cable television stations and local radio stations will be done. Orientations for youth will include a description of the Page ~ 2 EXHIBIT A