THE BRIDGE - 2 - Laserfiche WebLink

Home Browse Search

2. Describe how you will monitor program activity and manage for performance. The Regional Director monitors programs on a monthly basis and provides reports to Bridge Executive Director and staff. Project staff is required to submit monthly reports chronicling their program progress. If the program should fall behind, the Regional Director will analyze the reason and quickly provide appropriate action to get the project back on course for successful completion and contract performance. Additionally, the Regional Director will provide staff with strategies to evaluate, coach and manage their performance. The monthly staff meetings are for discussion of performance, best practices, program evaluation, staff training and other related issues. Additionally, all program progress is evaluated on a quarterly basis and best practices are reviewed annually. 3. Describe how program will deliver academic assistance to raise the skill level of vouth who are basic skill deficient. The BRIDGE ha partnered with ACCESS to provide tutoring for youth who are short on high school credits and need to obtain their high school diploma. Access offers tutoring every Wednesdays at the Orange Office. All youth who are tutored are also monitored for grade level improvement in math, Reading and English. This program has proved successful with our OCWIB youth participants. 4. Will the participant receive a certificate of completion or accomplishment for participation? Industry recognized certification enhances the job opportunities available for youth as they begin seeking employment along with assisting them in functioning more effectively and confidently while on the job. Youth will be provided with the National Retail Federation Foundation Customer Service Training and Certification Testing (recognized nationally by the Department of Labor as meeting the WIA standards for certification). This Certification is recognized by many employers including CVS, Home Depot, JC Penny's, Macy's, Toy's R Us. The Orange site is an official testing site for Customer Service Certification. The certification test is electronically provided through Castle Worldwide and is proctored by trained staff members. It is a timed test and additional time will be given to those youth with disabilities per our agreement with Castle. Those youths who do not have a high school diploma will be able to obtain one through the program provided by Access and should have their high school diploma by 3rd quarter if not obtained by the time of exit. 5. How will continuous improvement be measured and conducted The BRIDGE believes to continuously improve the way our organization operates is of paramount importance. We are constantly striving to raise the standards of performance through improved work processes and increase the consistency of performance around those standards. Our guiding principles are the organizations core values and belief underlying the vision and mission of our organization. These principles focus our energies as we work to implement a strategic plan and include the following: A focus on the customer; A preventive approach; Management by data; Respect for employees at all levels; On-going communication with our strategic partners; Commitment to ongoing improvement; Cross-functional problem solving and constancy of leadership commitment. The BRIDGE has experience working with project time management. Our service plan addresses all of the program components and timeframe necessary to Page ~ 5 EXHIBIT A