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33 (- Task 1. H Quality Assurance/Quality Control Objective: To provide quality assurance and quality control for the SARTC Master Plan. Approach: IBI Group believes in and is committed to the delivery of quality services to our clients on time and within budget. Our Quality Assurance/Quality Control (QA/QC) policy comprises of two elements: an organized approach to each assignment with clearly defined tasks; and systematic multi-level checking and revision of assignment deliverables prior to their release. IBI Group is an ISO 9000 certified firm, Certificate Number FS 501660, Management Standard BS EN ISO 9001:2000. As such, we have standards and procedures that guarantee oversight, quality assurance and quality control. Our QA/QC plan will be documented in the PMP. The QA/QC program will be adhered to for the duration of this project and will be fully presented in the PMP. Overall objectives of the plan include; • Risk management • Schedule management • Quality Assurance • Client Involvement • Clarity of Implementation Deliverables: • Draft and Final QA/QC Plan as part of PMP submittal Task 1.1 Management of Deliverables, Copy and Printing Objective: To manage and deliver identified deliverables in hard copy and electronic format. Approach: The BI Team will deliver to the City a complete copy of each identified deliverable at the specified delivery dates identified in the master project schedule. We will work with the City of Santa Ana's project manager to identify the number of hard copies to be provided. Hard copies will be sent by courier or regular mail depending on the priority needs. Electronic delivery will depend on the size of the files and may be a submitted via email, FTP or through notification that the files are available through the computerized project folder. The IBI Team will be responsible for printing key milestone documents for public distribution as authorized by the City of Santa Ana. The IBI Team also understands that we will be responsible for preparing project related material for the City's website including graphics and text. We will be responsible for the review of these documents in terms of quality and accuracy of information. It is assumed that the City will be responsible for loading, hosting and maintaining the formation on the City's website. Deliverables-- a Complete copies of all project documents (in electronic and hard copy format) • Camera ready copies of color maps and exhibits City of Santa Ana Santa Ana Regional Transportation Center Master Plan 1131 Group 1.25.1 0