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CITY OF SANT A ANA is a partner agency participating in the Coordinated Entry System's Weekly Match Meetings to e ns ure the mo st vulnerable youth recei ve housing first. See our Suppo1tive Service Policy in Attachment N. 12. Incentives SUFK OC will provide incentives to youth for accomplishing program benchmarks or personal goals. Incentives may include special activities ( e.g. group outings or field trips), gift cards, and formal recognition such as award ce1tificates. The benchmarks we acknowledge within our mentoring program include school graduation, ce1tificates earned/WEX completed, JTS s tages completed, JTS/RMTS "graduation", and permanent ho us ing "move in day". We typically provide incentives geared toward the following outcomes: • • • • • • Grades in school Attendance in school Becoming Employed Consistently attending workshops or coaching sessions for 4+ weeks Developing and presenting a personal career plan or goal sheet Showing leadership in a group activity or mentoring a peer ( occasionally) See the SUFK OC Incentive Policy in Attachment 0. 13. Follow-Up Services SUFK OC will provide follow-up services to youth pa1ticipants 12 months after exit. Exit is defined as any patticipant who has a termination (or program "graduation") d ate within the qumter and has not received any WIOA service for 90 days, except follow-up , and there are no future service s scheduled, that patticipant has "exited" for the purposes of pe1formance measurement. Follow-up documen tation will be provided 1 si, 2nd, 3rd , and 4th quaiter after exit. When a yo uth "graduates" the JTS program, they are permanently housed and self-sufficient; and they are no longer receiving WIOA serv ices. The JTS mentoring programs take on average, 6 months to complete after intake. Upon completion of the program , the SUFK OC mentor will typically connect w ith the youth monthl y for the first 6 months and qumterly for the remainder of the follow-up year. With each connection, they will en sure that the youth remains stab ly housed and self-suffic ient. Our goal is for each client to ul timately find themselves in a sustainable and healthy situation. Once youth are in a susta inable, healthy s ituation, we suppo11 them for potential setbacks, rel apses, new ins tances of homelessness and other challenges. Therefore , we d on 't ever back out of their li ves. We determine a comfo1table set of services, counseling, and other suppo1t s that a youth needs at a given point in time. All youth are encouraged to remain connected to SUFK OC staff fo r the long term. Many youth in the program continue their relationship as vo lunteers themselves. During the follow-up period, the SUFK OC Case Manager wi ll continue to provide case management, suppottive services, and incentives, as needed. S upport services may include housing supp011 (tap ered), housing navigation and rel ocation services and employment navigation services, as needed. EXHIBIT 3 City Council 10 – 284 7/1/2025