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i CITY OF SANTA ANA <br /> 1. Ensure that all Contractor employees performing work in conjunction with this <br /> service are always courteous, professional, competent, and do not cause any <br /> undue disturbances. <br /> 2. Contractor staff shall be responsive only to the requests of the Projects Manager <br /> or designee. Contractor staff shall direct all inquiries to Projects Manager or <br /> designee. <br /> 3. Remove any employee who is determined by City to be incompetent, working <br /> inefficiently, disorderly, intemperate, or otherwise objectionable immediately <br /> removed from work under this agreement and replace with a satisfactory <br /> replacement. <br /> 4. Contractor staff and representative shall maintain the highest level of professional <br /> standards in uniforms, politeness, and interaction with the public and City <br /> personnel. Contractor staff must present a neat, well-groomed appearance at all <br /> times. <br /> 5. Perform the work while minimizing disturbance to the citizens, residences, and businesses. <br /> £. Workers must have basic knowledge, experience, skills, and abilities in general <br /> labor, custodial maintenance, landscaping maintenance,cleaning,trash handling, <br /> landscape care, and street safety procedures to perform the scope of work <br /> requirements in accordance with the bid specifications at all times. Workers who <br /> do not demonstrate these capabilities shall be replaced at the request of the City. <br /> 2. Uniform and Safety Vests <br /> a. Contractor shall provide and maintain uniforms for all Contractor <br /> employees under this contract at Contractor expense. <br /> b. Uniforms must bear Contractor's company name or other acceptable <br /> designation type approved by the Projects Manager. <br /> c. Uniforms must be maintained in a clean and neat order with no rips, tears, or <br /> permanent stains present and worn as a complete unit and be fitted <br /> properly <br /> d. Must wear appropriate safety vest or safety color shirt at all times while <br /> working for the City. <br /> X. RECORDS AND INVOICING <br /> Before removing litter, debris/rubbish and/or garbage, the Contractor will photograph the <br /> property as is necessary to show all, debris/rubbish and/or garbage to be removed or to <br /> be abated. The Manager may also take photographs prior to work commencing. <br /> The Projects Manager will keep an accurate record of all properties cleaned by the <br /> Contractor and if any controversy shall arise as to locations cleaned by the Contractor, the <br /> decision of the Projects Manager will be final. <br /> City of Santa Ana RFP 25-116 Page 26 of 60 <br />