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DocAccess Service Proposal for City of Santa Ana, CA Page 3 of 15 <br />The Accessibility Challenge <br />Under the Americans with Disabilities Act (ADA) and recent Department of Justice guidelines, all <br />public-facing digital content must be accessible to people with disabilities. This includes: <br />✓Meeting WCAG 2.1 AA standards for all PDF documents <br />✓Providing equal access to information for all users <br />✓Avoiding costly lawsuits and compliance penalties <br />✓Serving your community's 15-20% of residents with disabilities <br />✓According to the U.S. Census Bureau American Community Survey (ACS) for Santa Ana, a largemajorityofresidentsspeak a language other than English at home—primarily Spanish—with a <br />substantial share reporting that they speak English less than "very well." This indicates that <br />multilingual access to public documents is important for effective communication with <br />residents.