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support will overlap any phased implementation of any additional system functionality or services. Neighborly Software staff will complete all configuration within the system. It is important to note that until your advanced system administrator(s)is fully trained and comfortable with the configuration tools, our staff will continue to support and handle any day-to-day configuration updates as needed. Our implementation approach is iterative in nature and results in a usable, testable minimum viable product within four weeks of the kickoff meeting. Below is a table that outlines the main events and activities that take place during an implementation: KEY ACTIV111ES • Demonstration of the software to all key stakeholders. • Project objectives and software requirements are reviewed. Kickoff Meeting • Implementation timeline is reviewed and required roles are identified. • Detailed project work plan is reviewed. • Implementation Guide is reviewed.The guide identifies required information to configure the software for each program. Review completed Implementation Guide for each program. Configuration • Review all data import/export sources, if applicable Workshops(#144) • Review, discuss and recommend client best practices to incorporate. • Project requirements for each phase (see below)of each program are finalized Configuration Meeting • First pass configuration is demonstrated for applicant functionality. #1:Applicant ' User credentials are created for testing. Functionality ` Usertesting begins and detailed feedback is captured and incorporated into next review. Configuration Meeting • First pass configuration is demonstrated for administrator functionality. #2:Administration • Usertesting begins foradministration functionality. Functionality • Detailed feedback is captured and incorporated into the next review. First pass configuration is demonstrated for subrecipient, Configuration Meeting contractor/inspector functionality. #3:tractor Developer Usertesting begins for subrecipient, contractorfinspectorfunctionality. Contractors Developer a Detailed feedback is captured and incorporated into the next review. Functionality • Data is uploaded into the system, as applicable • First pass configuration is demonstrated for reporting loans and payment Configuration Meeting functionality 94: Reporting/Loans/ • Usertesting begins for reporting, loans, and payment functionality. Payments • Detailed feedback is captured and incorporated into the next review. • Data is uploaded into the system,as applicable • Initial configuration is complete. Administrator User • Virtual training(4 hours) is conducted for all users for in-scope programs. Training • Followingthe training,the testing environment is promoted to production environment, all test cases deleted, and domain restrictions removed. 31d Party Training • 'Conduct one virtual training session for all subrecipients/contractors for each program NEIGHBORLY •