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Following each Configuration Meeting, we provide tasks to administrators so they can test and <br /> provide feedback on new functionality that is introduced during the Review. For example, <br /> following Configuration Review#1, we ask administrators to complete at least two applications <br /> in the software and allocate a budget to each case. Following Configuration Review#2, <br /> administrators will perform role-based functions in the software, including creating <br /> subrecipient agreements, processing draw requests, setting up subrecipient reports, <br /> completing monitoring checklists, completing property inspections, setting up loans, etc. By <br /> the time we conduct the full day training at the end of implementation, administrators are very <br /> comfortable with the system and eager to "Go-Live."In effect, our training session augments <br /> all the prior testing administrators have done in the system. <br /> Deliverable3: Software Configuration and/or Customization <br /> The successful Offeror shall develop and manage all <br /> configuration/customization and installation activities against a detailed <br /> specification and design plan (Business Needs Analysis) that identifies <br /> exactly how the proposed system accommodates the City's <br /> requirements, and the services required to implement each requirement. <br /> The specifications will address all the data, functional, interface, and <br /> technical requirements included in this RFP at a detailed level. <br /> While an off-the-shelf software offers a quick, one-size-fits-all approach, it often lacks the <br /> flexibility to meet unique program requirements. On the other end fully custom-built solutions <br /> provide tailored functionality but require extensive development time, significant costs, and <br /> ongoing maintenance—while also demanding constant input from agency staff to define <br /> requirements, guide development, and conduct extensive testing. In a disaster recovery <br /> scenario, agencies cannot afford to divert critical staff away from serving beneficiaries to focus <br /> on software development. <br /> Neighborly Software offers the best of both as a highly configurable SaaS solution which <br /> eliminates the need for custom coding while still allowing agencies to tailor workflows, <br /> reporting, and processes to their specific needs. Our platform is designed with deep industry <br /> expertise, pre-built frameworks, and powerful configuration tools that empower agencies to <br /> launch and adapt programs efficiently. Unlike rigid off-the-shelf solutions, our software evolves <br /> with your needs, continuously improving with new features and enhancements based on <br /> industry best practices and client feedback. <br /> With a custom-built solution, each new feature or adjustment requires additional development <br /> cycles, time, and cost(often benefiting only the client who paid for it). In contrast, Neighborly <br /> Software's SaaS model ensures that all agencies benefit from ongoing enhancements, <br /> regulatory updates, and emerging best practices. By leveraging Neighborly Software, <br /> agencies can rapidly deploy solutions that are proven and scalable, without the cost and <br /> complexity of custom development. <br /> NEIGHBORLY31 <br />