25B - SECURITY GUARD SRVS - Laserfiche WebLink

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• Be available to stand a post if necessary. • Collect and read all information from security officers. • Visit officers on a regular basis, while on duty, to guide and counsel them in all phases of their job. • Resolve problems with officers, whether it is counseling, warnings, write-ups, or removal from post. • Coordinate and assign duties for shifts. • Maintain files and document all events pertaining to this post. • Continuously motivate security officers to provide exceptional service. Ensure that security officer cadre is well-informed and enforcing compliance of facility's rules, regulations, and safety procedures. Provide approved and trained back-up personnel who can replace scheduled personnel in emergencies. • Rearrange services and personnel, as required. • Read, write, and communicate effectively in English. Proficient Spanish bilingual communications skills are also required. The contractor shall provide candidates for positions with SARTC security officer cadre that can be responsible and comply with the following: • This is an observe-and-report post only. Never attempt to apprehend or physically detain any individual. • Report to duty with a clean, well-dressed appearance, complete with clean shoes, etc. Noncompliant officers will be sent home. • Interface with traveling public, visitors, and tenants in a highly professional manner at all times. • Be present on site, at all times, subject to the immediate direction of the post commander. • Patrol restrooms, main floor lobby, train loading areas, balconies and upper floors of the building, perimeter of entire facility, parking lots, parking structure, pedestrian bridge, east and west platforms, and all approaches onto the property. When the facility is closed, maintain in lockdown mode unless an emergency arises and respond only at the direction of post commander, SARTC management, or emergency services. • When the facility is closed, be available to travelers who may have parked in the parking structure and will need to be escorted to retrieve their vehicle. • Ensure that unauthorized taxis, limousines, buses, etc., do not assemble on or adjacent to the property. Record activity of offenders in the Daily Activity Report (DAR) and notify post commander. • Provide vehicle and parking control throughout the facility as needed. • Surveillance of trains, buses and passenger movement will be required. • Assist all members of the public in a courteous manner. • Summon and assist law enforcement officers as needed. • Enforce the facility's unattended baggage policy and follow appropriate procedures. • Prepare detailed, written incident reports when anything involving Police, Sheriff's Department, Fire Department, or other agency occurs. • At designated times, lock down or open the entire facility. This will include main building, parking structure, and pedestrian bridge accesses. • Notify post commander when a problem requires immediate attention outside of security officer's scope of work. • Make written reports detailing any light outages; improperly working doors and/or locks; building leaks or leaks of any kind; any abnormality in function of mechanical, electrical or plumbing systems; graffiti locations; or suspected or observed theft or vandalism. • Observe other contractors performing work on the premises. • Assist management during special events by directing vehicle or pedestrian traffic and crowd control. • Provide routine information to public upon request. 25B-5