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1.0 DEFINITIONS <br />The following words as used in this RFP shall be understood to refer respectively to: <br />Word in RFP Definition <br />"City" The City of Santa Ana, California <br />"Department" The several departments and agencies therein <br />"Vendor" The agreement is made by said City with the agent or legal <br /> representative who may be appointed to represent such <br /> person, firm or corporation in the signing and performance <br /> of said agreement. <br />"Proposer" The person, firm or corporation who is responding to this <br /> request for proposal. <br />"OEM" Original Equipment Manufacturer. <br />"Certified" One who has successfully completed formal NEC training and <br /> has received a certificate on all of the City's NEC equipment <br /> as well as on the CENTIGRAM 640 Voicemail System and TIE <br /> Paragon 6/16 Key Systems. <br />"Minor Repair" A repair that is isolated to a single telephone instrument or <br /> extension. <br />"MAC" A non-maintenance Move, Addition or Change to the <br /> telecommunications infrastructure. <br />"Normal Working Hours" 8:00 A.M. to 5 P.M. <br />"Major System Failure" Refers to either of the following: <br /> The general inability of a system to receive or make <br /> outgoing calls <br /> A majority of either the Central Office or "Tie" trunks <br /> (OPX's, T-1 circuits) are inoperative <br /> More than 20% of either the stations or terminals on any <br /> one telephone or voicemail system are inoperative <br /> C Any outage to a system directly supporting public safety <br />2.0 STATEMENT OF OBJECTIVES FOR SERVICES AND PRODUCTS SOUGHT <br />The City of Santa Ana is soliciting proposals from qualified Vendors to provide the City with a <br />maintenance agreement for its telephone system network. To this end, the City seeks Vendors <br />who are able to meet the qualifications set forth herein and can show themselves qualified to <br />complete the scope of work. <br />3.0 OVERVIEW OF THE CITY'S TELECOMMUNICATIONS INFRASTRUCTURE <br />The City of Santa Ana's Telephone system network currently serves 35 operating locations <br />through an AT&T network configuration of local, T-1 and OPX lines. The existing <br />telecommunications infrastructure consists of the following 29 telecommunications systems: <br />25A-13