MARINA LANDSCAPE, INC. - 2011 - Laserfiche WebLink

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Marina Landscape Inc. will also be sub -contracting the Infield maintenance tasks out to one of your pre -approved subcontractors. Marina understands the Importance and Impact landscape can have on the overall appearance of a city or property. We currently maintain the Eastside Resort District, which lines the outside of Disneyland. This District must always be in pristine condition 7 days a week In preparation for visitors from around the world. With this experience, Marina Landscape knows what it takes and how to achieve the desired results for very high profile contracts. We will treat this contract with a committed team of professionals to ensure residents and visitors are Impressed by the way the City Is caring for the city's landscape. Marina Landscape Inc. Is an award winning company because we take proactive steps to ensure quality of service is being met and exceeded. For this project our Maintenance Manager Marty Stowell will be overseeing our staff. He has over 30 years experience in the landscaping business and is a part of and chairs many landscape committees throughout Southern California. Marty, along with our Maintenance Supervisor, Jose Luis Solano, will be visiting all the sites at least once per month to ensure all of the standards are being met. If needed, they will create punch -lists for the supervisor, on anything that may need improvement. Jose, who Is on site at least once per week, will walk the site will the foremen and explain anything that needs attention. Using this proactive method of control, we are able to keep our projects In excellent condition. Any questions or concerns that arise should be e-mailed or forwarded to our Office Manager, An Trejo. She will create a work order and relay the Instructions to Marty Stowell, Jose Luis Solano and our foremen, so Issues can be addressed Immediately. These work orders are placed on a work order status list, where all of the work orders are located. After a work order is completed, we confirm with our customer that the work was completed In a professional manner to ensure nothing is overlooked. We can also send our customer the supporting documentation of the completed work, if they desire. These are our normal steps to correcting Issues that occur during a contract. For the City of Santa Ana, concerns and issues can also be sent directly to Marty or Jose Immediate remediation. All of Marina's supervisors and foremen carry cell phones to take any calls throughout the day. At no point during the working day Is communication cut-off between the field and office staffs. This gives our maintenance department the ability to handle can Issues or emergencies and allows us to keep all of our properties In pristine condition. For after -hour emergencies, we refer you to our front desk at (714) 939-6600, where you will be forwarded to Gustavo Campos, our emergency contact. After Gustavo receives a call he will either handle the problem himself or notify Marty Stowell