20B - APPROPRIATION ADJUSTMENT COUNTY OF ORANGE SOCIAL SERVICES

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I monitoring performance. ADMINISTRATOR will conduct case reviews as part of an 2 on-going evaluation of CONTRACTOR's performance. 3 9.2 ADMINISTRATOR may use a variety of inspection methods to evaluate 4 CONTRACTOR's performance, including but not limited to: 5 9.2.1 Random sampling of program activities including a review 6 of case files each month: 7 9.2.2 Activity checklists and random observations: 8 9.2.3 Inspect output items on a periodic basis as deemed 9 necessary: 10 9.2.4 Computer Information System reported results: 11 9.2.5 Participants' complaints and/or participants' 12 questionnaires; and 13 9.2.6 Service provider complaints or reports. 14 9.3 CONTRACTOR may require corrective action plans when it is 15 determined that services are performed unsatisfactorily during the review 16 period. CONTRACTOR shall remedy the performance defects within the time 17 period specified in the corrective action plan. 18 9.4 Performance evaluation meetings will be conducted by ADMINISTRATOR 19 as necessary. 20 9.5 CONTRACTOR shall cooperate with ADMINISTRATOR in providing the 21 information necessary for monitoring this Agreement, and with authorized State 22 or Federal representatives who may audit WTW Program services. 23 10. QUALITY CONTROL 24 10.1 CONTRACTOR shall maintain a complete internal Quality Control Plan 25 to ensure that the requirements of this Agreement are met. The Quality 26 Control Plan shall include, but not be limited to: 27 10.1.1 Activities to be inspected on either a scheduled or 28 unscheduled basis, how often inspections will be accomplished, and the title (WAM08A11) 9 of 18 (December 22, 2011) 20B-51