Laserfiche WebLink
<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> 1 of the individual(s) who will perform the inspections; I <br /> i <br /> 2 10.1.2 Specific methods to identify and prevent deficiencies in <br /> 3 the quality of service performed, prior to unacceptable performance levels, <br /> <br /> 4 10.1.3 Method for continuing services in the event of a strike of <br /> 5 CONTRACTOR's employees or a natural disaster; and <br /> I <br /> 6 10.1.4 Maintenance of all inspection files and, if necessary, <br /> <br /> 7 corrective action taken. <br /> 8 10.2 CONTRACTOR shall cooperate with any third party audit or <br /> <br /> 9 inspections as required by ADMINISTRATOR or other COUNTY, State or Federal <br /> 10 agency. <br /> <br /> 11 11. WELFARE FRAUD <br /> 12 11.1 CONTRACTOR shall report to the appropriate CalWORKs WTW staff, <br /> <br /> 13 when eligibility or supportive services payment fraud is suspected, either by <br /> 14 the participant or a service provider. <br /> <br /> 15 12. HANDLING COMPLAINTS <br /> 16 CONTRACTOR shall develop, operate, and maintain procedures for <br /> I <br /> 17 receiving, investigating, and responding to service providers and participant <br /> 18 complaints, including Civil Rights complaints against direct service providers <br /> <br /> 19 made by participants, requests for State Hearings and formal grievances, j <br /> 20 requests for COUNTY reviews, and other complaints relating to VTR activities <br /> <br /> 21 and WEX. <br /> 22 12.1 ADMINISTRATOR shall be notified immediately of all Civil Rights <br /> <br /> 23 complaints, <br /> 24 12.2 With respect to any complaints made by participants, CONTRACTOR <br /> <br /> 25 shall identify issues with potential legal implications, and review any such <br /> 26 cases with ADMINISTRATOR prior to responding to the complaints. <br /> <br /> 27 12.3 CONTRACTOR shall maintain a log for identification and response to <br /> 28 participants' complaints. When complaints cannot be resolved informally, a <br /> <br /> <br /> (WAM08A11) 10 of 18 (December 22, 2011) <br /> <br /> 20B-52 <br />