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<br /> <br /> i <br /> <br /> <br /> <br /> <br /> ! <br /> 1 system of follow-through shall be instituted which adheres to formal plans for <br /> <br /> 2 specific actions and response to complaints within two (2) business days. <br /> 3 12.4 CONTRACTOR shall provide, in a format approved by ADMINISTRATOR, <br /> <br /> 4 information pertaining to complaints, as well as CONTRACTOR's response to any <br /> 5 complaints to ADMINISTRATOR, as described above, within ten (10) business days <br /> <br /> 6 of the complaint. <br /> 7 12.5 CONTRACTOR shall include a summary of all complaints received in <br /> <br /> 8 the Monthly Status Reports submitted to COUNTY per Subparagraph 8.4 above, <br /> 9 13. HOURS OF OPERATION <br /> <br /> 10 At a minimum, CONTRACTOR shall maintain business hours of Monday through <br /> 11 Friday from the hours of 8:00 a.m. to 5:00 p.m. (COUNTY holidays excluded) as <br /> <br /> 12 well as scheduled evening and weekend hours to best meet the needs of <br /> 13 participants and their families. See Subparagraph 19.3.1 of this Agreement for <br /> <br /> 14 a list of COUNTY holidays. <br /> <br /> 15 14. BUDGET FOR PROVISION OF VTR AND WEX <br /> 16 14.1 The budget for services provided pursuant to Exhibit A of this <br /> <br /> 17 Agreement shall span sixteen (16) months and is set forth as follows: <br /> 18 Budget Period March 7, 2012 - June 30, 2012 <br /> 19 Maximum <br /> Line Items Hourly Rate FTE Budget <br /> 20 Salaries and Benefits <br /> Workforce Specialist II $29,63 1.00 $20,543 <br /> 21 Workforce Specialist II $29.99 1.00 $20,793 <br /> 22 Fiscal Specialist $36.59 0.03 $761 <br /> Sr. Accounting Assistant $27.37 0.05 $949 <br /> 23 Subtotal Salaries $43,046 <br /> 24 Benefits (25.4%) $14,652 <br /> Subtotal Salaries and Benefits(1)c2' $57,698 <br /> 25 <br /> 26 Operations <br /> Communications $740 <br /> 27 User Fee $4,703 <br /> 28 Office Supplies $425 <br /> Indirect Costs $2,290 <br /> <br /> (WAM08A11) 11 of 18 (December 22, 2011) <br /> <br /> 20B-53 <br />