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<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> 3. complaint prior to the scheduled hearing. Complainants have the right to <br /> withdraw their complaints (in writing) at any time prior to the hearing. A <br /> complainant may amend his/her complaint to correct technical deficiencies <br /> but not to add issues. <br /> <br /> 4. Complainants shall have the right to be represented at their own expense by <br /> person(s) of their choosing at all levels of the complaint process. <br /> <br /> <br /> 5. Upon enrollment into employment or training, participants shall be <br /> provided with a written description of these procedures, including notification <br /> of their right to file complaints and instructions for filing. <br /> <br /> An employer of participants, including private-for-profit employers of <br /> participants, may use this or other complaint resolution procedures so long <br /> as the participant is informed of the complaint resolution procedure they are <br /> to follow and the time frames governing review of complaints are met. <br /> <br /> A "participant", within the meaning of these procedures, is an individual who <br /> receives employment-training services under a program funded by Santa <br /> Ana LWIA. The Complaint Resolution Procedures contained herein (or the <br /> alternative procedures which an employer may use) shall be available to <br /> participants to resolve disputes regarding items and conditions of <br /> employment of such participants in employment training programs. <br /> However, such procedures shall not be used to resolve disputes regarding <br /> terms and conditions of employment of any employee who is not a <br /> participant, as defined herein. <br /> 6. If a complaint does not receive a decision at the LWIA grant recipient <br /> level within 60 days of filing the complaint or receives an unsatisfactory <br /> decision, the complainant then has a right to request a review of the <br /> complaint by the Governor. <br /> <br /> <br /> 7. Complainants must initially file and exhaust LWIA grant recipient/hearing <br /> procedures prior to appealing to the State except where the State <br /> determines that the LWIA grant recipient's procedures are not in compliance <br /> with the State's procedures. <br /> <br /> III. Procedures for Handling Complaints at the LWIA Level <br /> <br /> A. Receipt Complaints <br /> <br /> Pursuant to the WIA regulations found at 20 CFR, Section 667.600, the LWIA <br /> EXHIBIT C <br /> <br /> <br /> 25K-52 Page 30 of 54 <br />