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Approval of Fire/EMS Emergency Ambulance <br />Transportation and Related Services Agreement <br />September 17, 2012 <br />Page 4 <br />Request for an Interim 9-1-1 Ambulance Transportation Provider <br />Due to the time required to review, grade, and award the Phase II Emergency Ambulance <br />Transportation contract, OCFA and Santa Ana staff received authority from the Orange County <br />Emergency Medical Services Agency (OCEMSA) to issue an interim Request for Proposal for 9- <br />1-1 Ambulance Transportation Services until the evaluation and award of the Phase II process <br />could be completed. The requirements to submit a proposal for the interim period were: <br />• Current OC licensed 9-1-1 ambulance provider <br />• 9-1-1 experience with a system similar to the size of Santa Ana <br />• Adhere to the response time criteria <br />• Agree to insurance requirements <br />The RFP for the interim period was issued on March 20, 2012. The two submittals received were <br />from CARE and Doctors. Subsequent to their submittal, Doctors withdrew their bid. CARE <br />Ambulance was the sole bidder that met the requirements of the RFP. On April 2, 2012, the City <br />Council authorized award of the interim contract to CARE effective April 20, 2012 for an initial <br />120 days and has been extended 30 days and is currently set to expire September 20, 2012. <br />Phase 11 - Proposal Submission, Grading, Recommendation and Selection <br />On June 14, 2012, OCFA issued the Phase II RFP to the three providers (CARE, Doctors, and <br />Schaefer) who met the minimum requirements of Phase I. The Phase II RFP requested bidders <br />to submit responses to 16 areas. Included in the RFP, was the requirement to attend a <br />Mandatory Bidder's Conference that was held on June 27, 2012. Bidders were given the <br />opportunity to submit written questions to staff regarding the RFP prior to the conference. During <br />the conference (attended by all three prequalified bidders), staff answered all pre-submitted <br />questions from the providers. Staff also summarized the key factors that would be used by the <br />grading panel: <br />A. Experience of the Proposer; <br />B. Financial strength/stability of the Proposer; <br />C. Cost to City; <br />D. Quality of service to be provided; <br />E. Level of service to be provided; <br />F. Experience and qualifications of the Transportation Personnel who will provide services to <br />the City of Santa Ana under the proposed contract; <br />G. Training of replacement Transportation Personnel when one or more leaves; and <br />H. Whether a Proposer is responsible. The term "responsible" refers not only to the attribute <br />of trustworthiness, but also to the quality, fitness, and capacity of the Proposer to perform <br />the proposed services satisfactorily and in accordance with the specifications and delivery <br />criteria set forth herein. <br />25F-4