25F - AGMT - EMERGENCY TRANSPORTATION SRVS

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C City of Santa Ana 4.3.10 Disciplinary Actions for Failure to Meet Response Time Requirements/ Performance Deficiency A. Meet and Confer Should a Contractor fail to meet the response time requirements set forth in this section in any quarterly period, either for any single Code category or for the cumulative total of Code 2 and Code 3 calls as outlined in section 4.3.3 -Response Times Required of this RFP, the OCFA representative shall notify the Contractor and meet and confer with said Contractor regarding performance and response time deficiencies. The purpose of this meeting is to notify the Contractor of its deficiencies and to work with the Contractor to ensure proper response time performance in the immediate future. B. Penalties At the discretion of the OCFA, monetary penalties may be assessed against a non- compliant Contractor for failure to meet the response time requirements set forth in this Section. Quarterly aggregate response times (i.e., in any quarterly period for any single Code category) that are not in compliance with the response time requirements set forth in this Section may result in the OCFA assessing the non-compliant Contractor with a monetary penalty according to the following compliance and fine schedule: Quarterly Responses That Are In Compliance with Response Time Requirements: Penalty Imposed*: 90% or Better None 85%-89.9% $5,000 80%-84.9% $7,000 Less than 79.9% $10,000 *Note: Penalties are for Code 21Code 3 reported separately and calculated separately. In addition to the above response time penalties, the OCFA may assess monetary penalties against Contractor for the following: i. Turned Call Penalties Phase 2 RFP: Emergency Ambulance Transportation and Related Services Page 1 37 June 14, 2012 25F-56