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GENERAL TERMS invoiced upon each anniversary of Go -Live Date. Payment will be made Net 30 days from invoice date. v. EXCLUSIVITY FOR HOSTED SOFTWARE TAN will, during all periods for which Customer has subscribed for Hosted Software, be the sole and exclusive provider to Customer of the Hosted Software and Online Services, or any products or services substantially similar thereto, for the part of Customer's organization utilizing the Hosted Software and Online Services. 18. TERM FOR HOSTED SOFTWARE Unless otherwise provided in the Pricing Form, TAN shall provide to Customer, and Customer shall license from TAN, the Hosted Software commencing on the Effective Data of this Agreement, and remaining in full force for a period of one (1) year from the Go -Live Date of the Hosted Software (the "Initial Term "), with automatic renewals for one (1) year terms (each a "Renewal Term ") thereafter until either party gives written notice to terminate the Hosted Software no less than six (6) months prior to the and of the Initial Term or Renewal Term, as applicable. SCHEDULE B: TERMS APPLICABLE ONLY TO LICENSED SOFTWARE AND ASSOCIATED SUPPORT AND MAINTENANCE SERVICES 19. ACCESS TO SYSTEM AND OTHER CUSTOMER OBLIGATIONS 19.1 Access. Customer will provide, at no cost to TAN: (a) subject to tho security requirements of Customer, 24 hour access to Customer's system via either an always- available telephone circuit or an always available Internet connection to enable TAN or its designated representative to perform any of the obligations placed upon TAN by this Agreement; and (b) subject to the security requirements of Customer, remote dial up /Internet access methods approved by TAN to allow TAN to remotely diagnose and correct errors in the Licensed Softwaze and provide other Services. 19.2 Customer Obligations. Without limiting any of Customer's other obligations under this Agreement, Customer will: (a) use its best efforts to upgrade to any new Release or Version of the Licensed Software as soon as possible after becoming aware of its availability; (b) ensure that at all times at least one current stall' person of Customer has been fully trained on the Licensed Software; and (c) designate by written notice a single site and single person as the point of contact for telephone or other contact, which site and /or person Customer may change upon 14 days prior notice to TAN. 20. GRANT OF LICENSES AND LIMITATIONS THEREON 20.1 TAN hereby grants to Customer a non - exclusive and non - transferable right and license, subject to this Agreement, to instal] and/or use the Licensed Software, in the manner and for the term stated in the Pricing Form (Exhibit 1B) and TAN provided and related written user documentation as follows: (a) WorKstation -Based Modules. Irt respect of each Workstation -based core Module and each Workstation -based add -on Module, Customer may install and use each Module on Workstations to access the Enterprise Database on the Database Server, provided that the number of copies of any particular Module in use does not exceed the number of licenses granted to Customer therefor as set out in the Pricing Form. (b) Server -based Add -on Modules. Customer may install and use each server -based Module on as many Workstations es is desired by Customer, and Customer may use and permit use of such Modules by its clients, alt without limit to the number of Users or transactions which simultaneously use any such Module, provided however that: (I) in respect of each TeleReg 8c Voice Server Module, Customer may install one copy of each Modulo on one 1VR Server, provided that the number of copies of any particular Module in use does not exceed the number of licenses granted to Customer therefor as set out in the Pricing Form, and all such Modules together may be in Concurrent Use not to exceed the number of licenses granted to Customer for TeleReg Lines Modules es sat out in the Pricing Form; and (11) in respect of each Payment Server Module, such Modules may be in Concurrent Use not to exceed the number of licenses granted to Customer for Point of Sale Modules as set out in the Pricing Form. (c) Server -based On -line (Internet) Modules. In respect of each Server -based On -line (Internet) Module, Customer may: (f) install one copy of each Module on one Internet server, provided that the number of copies of the Module in use does not exceed the number of licenses granted to Customer therefor as set out in the Pricing Form; and (ii) subject to 20(d), permit Users to access and use such Modules to access the Database Server via Internet Clients connecting via a licensed Internet Server, and a[1 such Modules together may be in Concurrent Use not to exceed the number of licenses granted to Customer for Online Client Access Modules as set out in the Pricing Form multiplied by twenty -five (25). (d) Cumulative V1'orkstation -based Modules. In respect of each Cumulative Workstation -based Module, Customer may: