25A - AGMT - MUNICIPAL PARKING FACILITIES OPERATOR

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SECTION 3, PLANS I Page 10 TRANSITION PLAN Management Team including Muhammad Mansoor, Peter Cho, Tim Downey and Ryan Martinez will lead the transition process with ass,stance from our entire municipal team. They will be on s:te weekly through the first month of operations with continued oversight evaluating the status of our operations on an ongoing basis. Our transition process starts with pre -transition right up to the actual date of implementation. Although there are slight variations to every municipal take- over, for purposes of this RFP, a 30 -day transition plan has been prepared with an anticipated start date of March 1, 2013. POST -AWARD TRANSITION Upon receiving notice of award we propose to utilize our municipal team in partnership with the City to perform an initial comprehensive evaluation of the entire operations, facilities, equipment, personnel and processes. Our proposed transition and timetable follows: Phase I - First week • Meet with City of Santa Ana officials to identify priorities, critical issues, immediate needs and future plans. This will be crucial to identify projects and supplies needed between 1-6 months to ensure there is no lapse or delay in service • Meet with sub -contractors (if applicable) and finalize action plans • Assess Office Location (existing or new) • Complete initial evaluation of operations • Engage in critical discussions with City to ensure continuity of operations & services • Begin discussions with all existing employees to introduce who we are, create a dialogue of trust, ease tensions and discuss recrcitment • Implement comprehensive recruitment process • Begin recruitment efforts and set expectations • Uniform designed, approved and ordered • Determine initial needs for supplies, equipment, etc. Inventory & order supplies, office equipment, etc. Phase 11 - Second Week • Continue processes from Phase I • From Phase I - initial training and expectations are communicated - an ongoing process • Continue system evaluations and needs - an on going process • Daily commulications with City officials • Training program initiated • Meet with downtown merchants and stakeholders - pass out business cards • Update web site for any changes Phase 111- 3rd Week • Set up office, establish e-mail addresses, obtain cell phones • All potential employees are identified and processed • All uniforms ordered • Comprehensive training sessions conducted - ongoing process • Development and revision of SOP manuals • Open bank accounts • Establish utilities. phone lines, DSL connections, etc. • Continue all things in Phase I & Phase II • Maintain communications Phase IV - End of Phase III - Implementation • Final needs assessment between City staff, Central Parking and current vendors • Finalize training for all employees • All new employees will job shadow next to existing employees • All uniforms received and distributed • Final inventory for all supplies, equipment and processes • Distribute new marketing materials and brochures to all stakeholders • Final meeting with City officials 0 Contract begins 25A-98