ABM BUILDING MAINTENANCE COMPANY - 2013

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RFP 13 -015 4.0 OTHER GENERAL CONDITIONS 4.1 Point of Contact: The Proposer's on -site Supervisor or designee shall be the primary point of contact with the Santa Ana Police Administration Manager or designee. During times when the Proposer's supervisor is not on -site, the point of contact shall be the Proposer's Agreement Administrator, The on -site Supervisor and Agreement Administrator shall be capable of communicating the English language (read and understand), to facilitate a clear understanding between the Police Administration Manager, or designee. The Agreement Administrator, or designee, shall be available via cell phone during the Proposer's normal business hours. The Proposer shall provide an emergency telephone number that will be answered 24 hours a day, 365 days a year. The Santa Ana Police Administration Manager or designee shall have authority to direct the Proposer's performance in matters relating to policy, information and procedural requirements. The Police Administration Manager shall also monitor the Agreement and the performance of the Proposer. The Proposer's Agreement Administration shall be responsible for management and coordination of the agreement and shall act as the administrative point of contact with the City. 42 Maintenance Requirements: The cleaning of all facility areas, furnishings, fixtures and equipment covered by this RFP shall be performed in a safe, complete, and scheduled manner for which each item and surface was designed. The work shall include preventive and corrective maintenance, cleaning, inspection, and notification. All services shall be performed in a manner that is minimally disruptive to normal facility operations, The Police Administration Manager shall approve a. ny shutdown of areas or systems for maintenance in advance. The City reserves the right to seek services from other resources if the Proposer does not respond in the time frames described in the RFP to meet any maintenance work needed. The cost of such alternate services shall be deducted from the City's payment to the i Proposer. 4.3 Work Priorities: In performing the work, the Proposer shall consider in priority order, the following items: Occupant safety, which is the safety of staff, visitors, inmates, and other persons at the site. Maintenance to be performed in a high quality manner to provide a clean and and healthy workplace all the time, Proposer's furnished equipment shall be in good working condition at all times. Proposer's furnished cleaning chemicals, supplies, carts, and equipment shall be on -hand at all times to meet the needs of the cleaning staff and must be approved by the Police Administration Manager, and must be quality commercial brands.