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1 <br />2 <br />3 <br />4 <br />5 <br />6 <br />7 <br />8 <br />9 <br />10 <br />11 <br />12 <br />13 <br />14 <br />15 <br />16 <br />17 <br />18 <br />19 <br />20 <br />21 <br />22 <br />23 <br />24 <br />25 <br />26 <br />27 <br />28 <br />issues with WTW staff, as determined by ADMINISTRATOR. <br />4.16 Attend meetings as requested by ADMINISTRATOR. <br />4.17 Cooperate with ADMINISTRATOR with respect to sanctions applied to <br />participants in the event of participant non-cooperation. This may include <br />testifying at participant non-compliance hearings. <br />4.18 Provide internal forms that are not mandated by ADMINISTRATOR or <br />by program requirements for review and approval by ADMINISTRATOR prior to <br />implementation. <br />4.19 Ensure that all services provided to participants under this <br />Agreement are conducted in a manner sensitive to literacy, language, and <br />socio-cultural issues that may impact participants. CONTRACTOR's staff shall <br />be trained in cultural differences to ensure their ability to recognize and <br />assist participants who demonstrate language or cultural barriers to <br />employment, including resistance to participation in Vocational Training <br />activities (VTR) and Work Experience (WEX). CONTRACTOR shall employ staff who <br />will provide services in the participant's language or obtain interpreters <br />when necessary. <br />5. PRINCIPLES <br />CONTRACTOR shall ensure that the delivery of services is based on the <br />following principles: <br />5.1 Opportunities shall be maximized to provide integrated, <br />coordinated and easily accessible resources for participants; <br />5.2 Services shall be family-friendly and family-centered: <br />5.3 Services shall be community-based and provide integrated services <br />that coordinate Federal, State and community funding opportunities: <br />5.4 Participants' strengths shall be identified, utilizing <br />motivational and strength-based techniques; and <br />5.5 Services shall be outcome-driven and identify indicators that <br />NAM0313) <br />7of22 <br />(April 8. 2013)