ORANGE, COUNTY OF (28) - 2014 - Laserfiche WebLink

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anticipates training will be completed in no.more than t woek,; The number of users granted access to Connect anis trained is determined by County. Documentation Provided: County Users receive - User Guides, Send -A - Message "Cheat Sheets", Reference Guides and Dial -ht Messaging cards (ir thein identified role warrants it). County Champion receives it User Management ouide, County Guidelines, Introduction Letters, a Welcome Packet and other forttus and templates. 'The IT/Data Lead receives a Data Reference Guide, mi Upload Reference Guide and sample data files. • Public Relations Roil-4tit: As part of the. roll-out Contractor will work closely with the Sheriffs Community Relations Depar€ment along with our contracted PR agency to help plan and distribute press releases, prepare letters of explanation for the community and formulate strategies to assist tlre. County to proactively launch the service to the community. Ongoing for thio Lifethue of the Contract ongoing Training: Unlimited training, new user training and refresher training are included in Contractor's fee throughout the life Of the Contract. • 24/7/3$5 Technical and Client Support: Shall be provided through a toll-free number and e-mail. All designated County MOM have unlLnited access to this level of support through the life of the contract. • Usage Reports: Contractor shall provide usage reports. regularly to County, to ensure that all departments are using the service optimally. This is in addition to the message delivery details. that are automatically delivered by e-mail for each message as a siundard capability of the Connect service, County Users can generate their own usage reports as well. • Assessment slid Evaluation - Contractor's Client Care members will work• consultatively with County to develop beachmarks and issist in:evaluetting progress toward tbose benchmarks. The following are the Contractor's key project team members. Cvnlraetor's Project Team; 1. Proiect Manager - This individual leads the implementation, training, and rollout process froth a management perspective. All daily activities, such as ensuring timely scheduling and training, rest with the Project Manager. The rest of the project team supports him/Iter. The Project Manager (also named Account Manager) interfaces with County for reporting and documentation. Z. Project Specialists -- Client Care - An additional learn of Contractor's Client Care Specialists works under the leadership of (lie Project Manager_ 'their role is to provide training, support, and client setvice for ail C©ultty needs - The Team shall include Specialists dedicated to County for the life Of the Contract. Mach Project Specialist will be assigned as a liaison to a.'apecifir component of the Project, such as Departmental Training or County Training, and will be responsible for day-to-day management and conducting regular new user—and refresher—training. nlacl:Coarvf Cannel, lac. Cununclor inaial:_�{1 File Fouler 6242n 25 Cnmroct K iNA-0dd•Ill)I16fttl