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Property Acquisition Rules and Regulations of the Agency. HDR RES will carefully plan the relocation activities <br />necessary to complete any assignment. Our goals will be to: <br />• Fully understand all aspects of the project, and the City's goals and time frames; <br />• Identify satisfactory replacement sites for businesses and residents; <br />• Ascertain specific concerns and issues affecting prospective displacees in order to provide quality advisory <br />services; and <br />• Coordinate review and approval processes with the City prior to presentation to displacees including <br />statutory noticing requirements <br />Relocation Advisory Services <br />To provide quality advisory services, HDR RES must become familiar with the unique concerns of every business and <br />residential occupant to be relocated and begin working with them as quickly as possible. In addition to providing <br />transportation, staff will assist displacees in filing claims, coordinate delivery of relocation benefits, and complete <br />relocation appeal forms. <br />Residential Relocation <br />Residential displacees will receive the assistance necessary to find replacement housing. Extra care and empathy are <br />warranted for those relocating from their homes. HDR RES is extremely sensitive to our responsibility to help <br />minimize the emotional pain and sense of displacement associated with leaving homes that families may have <br />occupied for many years. <br />Property owners will be advised early on in the relocation process to begin looking for replacement dwellings and <br />will be provided with referrals. Occupancy beyond the 30 -day notice to vacate will be granted only for good cause. <br />To avoid extended occupancy, HDR RES provides the highest level of assistance, including transportation to <br />displacees, enabling them to inspect replacement properties. <br />Any need for eviction proceedings will be addressed with the City. HDR RES will provide field supervision of all <br />relocations, review any relocation appeals, and provide a written response to the City, if required. HDR RES will also <br />be available to testify at relocation appeal hearings. <br />Business Relocations <br />Business relocation generally requires an early start and considerable planning, as there are serious implications to <br />the timing, speed, and destination of a business move. Businesses are eligible for different types of relocation <br />benefits. <br />To prepare for a business move, HDR RES will work closely with the business owner to understand their operations <br />and develop a tailored relocation plan. This information will help HDR RES analyze various strategies for each <br />situation. Businesses may have numerous claims ranging from hiring the services of a professional planner, to <br />reimbursement of advertising materials, replacement stationery, and other reestablishment expenses. HDR RES will <br />make appropriate recommendations based on this analysis. <br />Personal Property & Sign Relocations <br />In addition to business and residential relocation, the relocations of personal property and on -premise signs may <br />need to be relocated. In this situation, HDR RES will obtain move estimates from at least two sign moving companies <br />to ensure fair and competitive pricing. Signboard acquisitions would be handled accordingly based on state <br />guidelines and the Caltrans Right of Way Manual. <br />Property Management Services: Michael Williams, HDR RES Staff, and Subconsultants <br />Property management provides an orderly transition from property acquisition through construction and project <br />closeout. Property management activities may include rent collection, maintenance and repairs, weed abatement, <br />and utility service coordination. For those parcels with extended occupancy, lease agreements will be executed, rent <br />collected, and monthly receivables and property inventory reports will be prepared. Security will also be monitored, <br />and when appropriate, fencing and board ups will be provided to prevent trespassing and vandalism. <br />17 <br />