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0 Information Technology Assessment <br />City of Santa Ana October 30, 2014 BAFO V2 <br />CSA T 1.3.1 Distribute and Fill Out the Online Survey <br />This task will entail the City's Project Manager providing the survey to the <br />appropriate IT staff, so that they can post the link. The IT Skills Inventory <br />survey notice (link) will be prominently placed on the City's Intranet <br />website and an announcement will be provided to City's IT staff via the IT <br />Department Head. Unless otherwise agreed, the online survey will collect <br />data for one week. <br />Deliverable 1.3.1: City IT Staff Take Survey <br />Task 1.3.2 Compile IT Skills Survey Data <br />This task will entail compiling the data collected in the online surveys and <br />producing a summary of findings. This information will be referenced in <br />subsequent project tasks. <br />Deliverable 1.3.2: IT Staff Skills Survey Findings <br />Task 1.4 City Staff Online Survey <br />Task 1.4.1 Develop Online City Staff Survey <br />This task will entail developing and posting an internal City Staff survey <br />providing city staff and management the opportunity to provide input on <br />the City's existing and required systems, and IT organization's capability <br />to support them. Possible items the customer online survey will address <br />includes: <br />• Existing and required information systems <br />• End user computing <br />• Related support processes <br />• End user training <br />• IT Help Desk <br />MKOW, <br />ThirdWave will work with the Project Manager and IT Manager to finalize <br />the online survey questions to ensure it is custom- tailored to the City. <br />ThirdWave will use SurveyMonkeyTM for the online survey. Specific <br />business and technical requirements for the ITSP and Implementation <br />Plan will be collected from the end user survey responses. <br />Assumptions: <br />1. A SurveyMonkeyTM link will be provided to the City's Project <br />Manager. <br />2. A link will be placed on the City Intranet website and a notice will be <br />issued encouraging all City staff to take the survey. <br />3. The online survey will collect data for one (1) week. <br />Deliverable 1.4.1: Online End User Survey <br />Proposal <br />14 <br />ThirdWave 11400 W. Olympic Blvd, Suite 200 Los Angeles CA 90064 310.914.0166 V 310.312.9513 F <br />25G -15 <br />