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Information Technology Assessment <br />City of Santa Ana October 30. 2014 BAFO V2 <br />CSA 1.4.1 Post Online Survey <br />This task will entail the City's Project Manager providing the survey to the <br />appropriate City IT staff so that they can post it on the City's Intranet. <br />Unless otherwise agreed, the online survey will collect data for the time <br />specified in the MS Project Schedule. <br />City Deliverable 1.4.1: Staff Response to ITSP Survey <br />Task 1.4.2 Compile Online City Staff Survey Data <br />This task will entail compiling the data collected in the online survey and <br />producing a summary of findings. This information will be referenced in <br />subsequent project tasks. <br />Deliverable 1.4.2: Online City Staff Survey Findings <br />Definition !Phase2 Requirements <br />Task 2.1 Management (Department Heads) Interviews <br />Task 2.1.1 Hold Management Interviews <br />This task will entail holding twenty-one (21) thirty- minute interviews with <br />department heads to get a management perspective of general <br />organizational, operational and technology challenges facing the City's <br />departments. Management interviews will gather high level business and <br />service delivery requirements not identified in the business process <br />workshops or technology focus groups with IT staff / management. <br />Possible issues to be discussed include: <br />© 2014 <br />• Biggest business operational / service delivery challenges in the next 5 <br />years. <br />• Most significant IT challenges facing that department's ability to <br />effectively support its mission, i.e., technology, staff training, etc. <br />• Adequateness / responsiveness of the IT organization. <br />Assumptions: <br />1. To contain travel costs, Management interviews will be held on <br />consecutive days, with up to eight interviews per day until all interviews <br />are completed. <br />2. Management interviews will last thirty (30) minutes. <br />3. The City's Project Manager will schedule the interviews. <br />Deliverable 2.1.1: (21) Management Interviews <br />Proposal <br />15 <br />ThirdWave 11400 W. Olympic Blvd. Suite 200 Los Angeles CA 90064 310.914.0186 V 310.312.9513 F <br />25G -16 <br />