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Information Technology Assessment <br />City of Santa Ana <br />October 30, 2014 BAFO V2 <br />3.2 Operational Initiatives <br />• Operating Model / Structure <br />• Help Desk & Call Center Service <br />• Possible Service Support Outsourcing <br />3.3 Management / Organizational Initiatives <br />• IT Governance <br />• Budgeting <br />• Organization Structure <br />• IT resource alignment business priorities, benchmarked against <br />comparable cities <br />• Sustainability: Internal City IT Staffing and Skills Gaps <br />Assumptions: <br />1. This deliverable will be reviewed with the City's Project Manager and <br />appropriate steering committee. <br />2. Benchmarking will be accomplished by referencing the M /SAC <br />application, which the City will query. <br />Deliverable 3.1.1: Draft /T Strategic Roadmap <br />CSA 3.1.1 City Review & Comment <br />This task will entail appropriate City staff reviewing the draft deliverable <br />and providing comments / suggested revisions. Comments, revisions and <br />corrections to the document will be reconciled and consolidated by the <br />City for each business process model, with one set of comments being <br />transmitted to the ThirdWave Project Manager. <br />Deliverable 3.1.1: City Comments <br />Task 3.1.2 Final IT Strategic Roadmap <br />This task will entail incorporating the City's comments to produce the final <br />IT Strategic Plan. The data collected in this deliverable will be referenced <br />and used to produce the IT Strategic Roadmap. <br />Deliverable 3.1.2: IT Strategic Roadmap <br />Task 3.2 Cost — Benefit Analysis <br />Task 3.2.1 Draft Cost - Benefit Analysis <br />This task will use the data collected in previous tasks to produce a <br />detailed cost - benefits analysis of the initiatives identified in the IT Strategic <br />Roadmap. Wherever possible, technical, operational and management <br />financial benefits will be identified, in quantitative and qualitative terms. <br />The cost- benefit analysis will be used to assess future alternatives and the <br />prioritization of IT initiatives. The cost - benefit findings will be used to <br />Proposal <br />02014 24 <br />ThirdWave 11400 W. Olympic Blvd, Suite 200 Los Angeles CA 90064 310.914.0186 V 310.312.9513 F <br />25G -25 <br />