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to the Housing Authority. To protect the applicant and tenant confidentiality of applicant's medical information, records of disability and medical information are kept in the services office and are not made available to property management staff. Additionally, Owner and Service Provider will participate and execute any Business Associate Agreements that may be required pursuant to HIPAA, which sets national standards for the security of electronically protected health information. Supportive services are offered as a voluntary program and are not a condition of continued tenancy at Vista del Rio. Thus applicants and tenants of Vista del Rio will be informed of their rights to deny services staff access to private information regarding their application and tenancy at Vista del Rio. D. Communications between Property Management and Services Every effort will be made to facilitate the achievement of consensus among property management and services on decisions affecting Vista del Rio tenants. The property management team and services team will meet bi- weekly to discuss tenant/building issues. Concerns between tenants and the service provider /property manager /project sponsors can also be raised and addressed in tenant council meetings and community meetings. These efforts will help in the early identification of problems /issues and rapid resolution. Most decisions will be reached and disagreements resolved through this process. When parties cannot reach agreement on a course of action about tenant selection or eviction, the Owner will make the final determination. For matters relating to service delivery, Goodwill will make the final determination. As indicated above, ACOF's Asset Management staff and Residential Services Supervisory staff will visit Vista del Rio at least once a month to meet with the site staff. Regular meetings and site visits like these prevent escalating tenant issues and allows for expeditious resolution of existing problems. ACOF conducts bi- monthly trainings that involve asset management, property management and residential services staff. These retreats are focused on inculcating ACOF's mission and operational philosophy, team building, skills improvement, bi- departmental (services and property management) collaboration, and specific workshops aimed at improving service for people with special needs. The trainings are also an opportunity for corporate staff to hear what works and what needs tuning directly from site operations. ACOF has maintained this successful approach to development, property management, and asset management in all of its existing properties. Site Staff Meeting Policy Site staff meetings are designed as a formal opportunity for planning and strategizing to ensure that Goodwill and Property Management work as a Exhibit H - 36 -