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team to assure successful tenancies. Both departments are expected to discuss at -risk tenancies, keep each other informed about upcoming site events such as inspections, audits and to plan community activities. Property management should update Goodwill on warning notices, adherence to payment plans and /or reasonable accommodation agreements, and any signs, such as housekeeping violations, that a tenant's ability to maintain their apartment or adhere to the terms of the lease has been compromised. Goodwill should update property management on their client's progress on tenant intervention and if appropriate service plans, reasonable accommodation agreements and any property management related tenant concerns. Regular meetings between Goodwill and Property Management prevent the escalation of tenant issues and allows for expeditious resolution of existing problems. Site staff attendance at staff meetings is mandatory; these meetings must be hard calendared at each site and at minimum should occur every two weeks. The task of producing the agenda and taking minutes should be rotated between the PM and the RSC. One staff member will generate the agenda; the other will take the minutes. The staff person that generates the minutes is responsible for distributing the minutes to at least the following: The subject Residential Service Supervisor, Property Supervisor, and ACOF's Asset Manager. In the absence of a PM, the back -up PM or the Property Supervisor will attend the meetings until the PM's position has been filled. In case of RSC's vacancy, the site Residential Services Supervisor will attend the site meetings. The Asset Manager may attend the regular site staff meetings for new sites and in cases where additional support for property management staff is needed. The Property Supervisor will attend staff meetings as part of a new PM's orientation and training and in cases where additional property management support is needed. E. Assisting Tenants to apply for utility rate assistance programs During the orientation process tenants will be given literature and forms for applying for low income utility rate assistance program, if available. This information will also be included in the Tenant Handbook. The RSC is responsible for following up with each tenant and offering assistance, if needed. During site staff meetings, the RSC will provide updates as to which tenants have taken advantage of the rate assistance program. The log will be updated until each tenant has either refused assistance, refused to take advantage of the program or has been deemed ineligible. The updated log will be included in the weekly site report. Exhibit H - 37 -