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X 1 1 � ► ► � � � 71 1 The Housing Authority of the City of Santa Ana mailed surveys to all Housing Choice Voucher Participants living in the city of Santa Ana, Current Landlords and Applicants. The survey was mailed to Participants in English, Vietnamese, and Spanish. The results of the survey are as follow: English- Participant Survey How would you rate the Customer Services? Please circle the one that applies: Appointments: Excellent _22_ Average _21_ Needs Improvement 2 Phone Calls: Excellent _4_ .Average _38_ Needs Improvement____ 10 Inspector: Excellent _35— Average _23 Needs Improvement 6 Case Manager: Excellent _33_Average _17 Needs Improvement 4_ Supervisor: Excellent _32— Average ___18_ Needs Improvement 1 1 Exhibit 2 3 -10 0 -3 4 -6 7 -10 11 -15 16+ Total 21.4 Years Years Years Years Years se in family How long have you been receiving rental about the rental 185 50 47 22 217 What was the reason for 63 35 33 24 25 35 assistance from the Housing Authority? How would you rate the Customer Services? Please circle the one that applies: Appointments: Excellent _22_ Average _21_ Needs Improvement 2 Phone Calls: Excellent _4_ .Average _38_ Needs Improvement____ 10 Inspector: Excellent _35— Average _23 Needs Improvement 6 Case Manager: Excellent _33_Average _17 Needs Improvement 4_ Supervisor: Excellent _32— Average ___18_ Needs Improvement 1 1 Exhibit 2 3 -10 Personal Closer to Hosing Rent Dirty Safety /increa 21.4 Ill /Sick/family Family /work Voucher increase Apt /landlord /p se in family 207 about the rental 185 17 5 roperty sold size What was the reason for 17 15 33 24 25 35 your last move? How would you rate the Customer Services? Please circle the one that applies: Appointments: Excellent _22_ Average _21_ Needs Improvement 2 Phone Calls: Excellent _4_ .Average _38_ Needs Improvement____ 10 Inspector: Excellent _35— Average _23 Needs Improvement 6 Case Manager: Excellent _33_Average _17 Needs Improvement 4_ Supervisor: Excellent _32— Average ___18_ Needs Improvement 1 1 Exhibit 2 3 -10 Yes No Total Are you aware of the 21.4 Family Self Sufficiency 46 168 Program? 207 about the rental How would you rate the Customer Services? Please circle the one that applies: Appointments: Excellent _22_ Average _21_ Needs Improvement 2 Phone Calls: Excellent _4_ .Average _38_ Needs Improvement____ 10 Inspector: Excellent _35— Average _23 Needs Improvement 6 Case Manager: Excellent _33_Average _17 Needs Improvement 4_ Supervisor: Excellent _32— Average ___18_ Needs Improvement 1 1 Exhibit 2 3 -10 Nothing Pay Less Rent More notice for Total inspections What would you change 207 about the rental 185 17 5 assistance program? How would you rate the Customer Services? Please circle the one that applies: Appointments: Excellent _22_ Average _21_ Needs Improvement 2 Phone Calls: Excellent _4_ .Average _38_ Needs Improvement____ 10 Inspector: Excellent _35— Average _23 Needs Improvement 6 Case Manager: Excellent _33_Average _17 Needs Improvement 4_ Supervisor: Excellent _32— Average ___18_ Needs Improvement 1 1 Exhibit 2 3 -10