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osal Submission <br />Proven, re- usable, and customizable tools, techniques, and processes yield lower risks <br />• Experienced and trained personnel eliminates issues prior to and during deployment <br />xiv.1 Approach to Completing Tasks Specified in Scope of Services <br />Intra Lek provides Iiardwure and software installation services. Following are our standard operating <br />procedures for hardware installation with a sofrivare image provided by the customer, Our <br />teelunicians possess a milinnum of an <br />A+ certification and have the ability <br />to install software. For most <br />customers,, they use a custom image <br />built either by them or in conjunction <br />with lntratek project management. <br />Once the image or images ale final, it <br />is replicated using either a disk -to- <br />disk imaging utility, or a high -speed <br />hard disk duplicator. <br />To reduce the chance of a HIPAA <br />violation, our tectmician•s are only <br />responsible to easure access to <br />network resources. After this step, the <br />customer must validate full access <br />and functionality. <br />Whether we, are rep lacing one (1) unit <br />or ten (10), Lin-atek will contact the <br />0 A V(ndows EJS %irdn5l0r <br />what do you want to use t o o ans ler items t o y our nc•.v com paler? <br />An Easy Transfer cable <br />l �eeeedr n4vean Eery J....... u.,ml., �dn i „nuan4,,nino�:um <br />'4C. nc:M1<r <br />p A nenvoik <br />Tundu,(II Ihem ene.cm, lo oncxn�myemn�ea mnne<am1. <br />An eAemai 114111 disk or USB Hash drive <br />WSJ^° O.n:cvn'.av ✓n.vnfwI&C, —. •dlud rmi,reum.q vnnac.a Fvy <br />T,anler w upgratla lhis tmo, :!, to <br />yew do I'h c,<? <br />figure 6: Windows Easy Transfer <br />customer(s) to schedule an appointment, transport the computer, install, confirm connectivity of <br />network resources, and finally obtain a signnanne to confirm completion. <br />Table 6— Intratek's Approach to Scope of Services Statement <br />ire <br />(2) Vendor will back up all local data <br />The proposed httratek technicians have extensive experience with data <br />Q1 an employee's machine prior to <br />backup and restore, and specifically have experience with using the <br />breaking down the old equipment. <br />readily available Windows Easy Transfer (WET) utility provided by <br />(a) Special care is needed to identify <br />Microsoft. The preferred method orstoringthe existing clata onto a <br />local archives (.PSTs) to be reattached <br />portable, lntratek- supptied USE drive would be what we would <br />to Outlook later <br />propose, This same device would be used to manually backup any <br />(b) Data can be backed up by utilizing <br />Outlook PST files, if necessary. For data security and integrity <br />our physical transfer tool. <br />purposes, httratek would suggest that our technicians turn in the <br />(i) This step may be skipped as long as <br />portable storage devices at the end of the workday, and check them <br />care is taken to shut clown the computer <br />back out rrom City IT at the start of the next workday. <br />properly and Vendors handle the hard <br />drive with care <br />(J) Comfiute4 will be broken doNyr. and <br />The systems that are beina replaced would be transnor"ted batik tb the <br />PC Deployment Services I5 -019 proposal Submission <br />City of Santa Ana Page I S <br />