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1 <br />2 <br />3 <br />4 <br />5 <br />6 <br />7 <br />8 <br />9 <br />10 <br />11 <br />12 <br />13 <br />14 <br />15 <br />16 <br />17 <br />18 <br />19 <br />20 <br />21 <br />22 <br />23 <br />24 <br />25 <br />26 <br />27 <br />28 <br />16.1 Staff Training <br />16.1.1 CONTRACTOR's staff directly serving Participants, or <br />supervising those who do, shall be thoroughly familiar with the WTW service <br />delivery model contained in the current Orange County CaIWORKs Plan, <br />incorporated herein by reference; COUNTY policies and related instructions; <br />COUNTY data systems, including service delivery and payment systems; welfare <br />fraud and child abuse /elder abuse reporting requirements; the State Hearing <br />process; and Civil Rights compliance requirements. <br />16.1.2 COUNTY will provide relevant program policies and <br />operational procedures to CONTRACTOR during start -up, and subsequently as <br />these materials are revised or new policies are developed. <br />16.1.3 COUNTY will provide initial training to a limited number <br />of CONTRACTOR staff with respect to CaIWORKs WTW regulations and COUNTY <br />policies and procedures. CONTRACTOR shall conduct subsequent training(s) and <br />refresher training yearly. COUNTY will provide technical information to <br />CONTRACTOR on these requirements, but it will be CONTRACTOR's sole <br />responsibility to ensure that CONTRACTOR's staff understand and correctly <br />implement the requirements cited when providing WTW services. <br />16.1.4 CONTRACTOR shall be required to attend training(s) and /or <br />meetings that COUNTY determines to be mandatory, and provide CONTRACTOR staff <br />with ongoing training and assistance to ensure that contract deliverables are <br />met. <br />16.1.5 CONTRACTOR shall ensure that CONTRACTOR's staff receives <br />training in understanding the cultural differences among groups of <br />Participants, and recognizes and effectively intervenes to overcome any <br />language and /or cultural barriers to employment. <br />16.1.6 CONTRACTOR shall maintain a log of in -house training <br />activities and Participants. This log shall be made available to COUNTY upon <br />(WRR0415) <br />Page 18 of 25 <br />(April 7, 2015) <br />