25B - AGMT - PD SOFTWARE SYS - Laserfiche WebLink

Home Browse Search

4.3 Client System Administrator The Client's System Administrator is the individual primarily responsible for managing the technical back - end of the System including Windows, SQL Server, network, hardware, data back -ups and log management. This individual is the primary technical point of contact representing the Client. As identified in the Agreement and the Software Support Agreement, following the initial system installation, administration, and support for hardware (including the software operating system) and network components are the responsibility of the Client. The Client needs to plan for support and maintenance through the development of Client resources, other departments within the Client's organization, or by contracting for such services. The Client should establish procedures for managing warranty service of hardware. Activities for this position include 1) Management of Microsoft Windows Operating System including patches and service packs; 2) Management of Microsoft SQL Server including patches and service packs; 3) Implementation of software prerequisites (in accordance with TriTech Documentation) on computers as needed for current operations and System upgrades; 4) Monitoring, management and maintenance of the Client's network including LANs, WANs, wireless networks, security accounts and support connectivity (in accordance with TriTech Documentation); and 5) Hardware maintenance and t-oubleshooting; file and data back -ups and software and error log management. Time commitment will vary with the number of computers on the system, the complexity of the network (including the use of a WAN) and the number of personnel to be managed in network access. If the System LAN is connected to the Client's administrative LAN /WAN', coordination will be important to avoid problems with the Client's network traffic. Personnel involved in System Administration should attend the applicable TriTech System Administrator Courso(s). Where a large learn is involved, a core team should attend a System Administrator Course and then the Client's System Administrator should conduct a smaller version of the training for local staff, w:yt r r: The Client's Inform CAD Administrator is the individual primarily responsible for managing the Inform CAD application software settings to ensure efficient operation. This individual is the primary CAD configuration point of contact representing the Client. Activities include TriTech software setup, assignment, and management of TriTech Software modular security, maintenance of the Code Files, evaluation and implementation of version updates, reporting, prioritization, and management of support issues. Any personnel involved in CAD administration should participate in the DOLF session so they are prepared to maintain the CAD Code Files post DOLF. The CAD Administrator should additionally attend Inform CAD User Training. r. r The Client Inform Mobile Administrator must possess a set of skills necessary to support the Client's implementation of the Mobile System, The Inform Mobile Administrator will be responsible setting up and maintaining the users, and vehicles as well as minor configuration changes to the Inform Mobile product. The desired administrator should possess a working knowledge of., HTML/XML, CSS, and JavaScript. SQL, especially views, stored procedures, and database schema,. i TriTech recommends a dedicated LAN for CAD as documented in the System Planning Dooument. 10 25B -56