Laserfiche WebLink
Guest House RFP# 15-129 4. PROJECT MANAGEMENT PLAN <br />47 | Page  <br />Stabilization Case Manager during the orientation meeting to review all move-in <br />documents prior to taking possession of their unit. The House Rules have been created <br />with the targeted population in mind, to assist residents in being as successful as <br />possible during their residency at Guest House. Solari will also work with Mercy <br />House in working with residents regarding any Lease violations. <br /> <br />2. Emergency Procedures <br />All Solari property management staff will be trained in emergency procedures and there <br />will be regularly scheduled fire drills annually. In addition, an emergency procedure <br />sheet will be developed by Solari and will be provided to all residents upon move <br />in. This sheet will describe procedures to be followed in the event of fire, earthquake, or <br />other major occurrence requiring emergency action on the part of management staff or <br />residents. Periodic resident meetings will be held to keep residents acquainted with <br />emergency procedures. <br /> <br />3. Social Services Program <br />A close working relationship will be established between Solari’s Property Manager and <br />the Mercy House Housing Stabilization Case Managers. As noted previously, the <br />Property Manager works very closely with the Housing Stabilization Case Manager <br />assigned to the residents to help with alcohol abuse or other problems common to <br />residents. Solari will cooperate with the Owner in the implementation of all resident <br />service programs. <br /> <br />4. Utility Rate Assistance Programs <br />Solari and Mercy House will work together to gather information regarding utility rate <br />assistance programs, where available, for presentation to residents. Both Solari and Mercy <br />House will assist the resident in applying and / or submitting for the aforementioned <br />assistance programs. Additionally, assistance will be provided as needed in <br />communicating with the utility provider in an effort to ensure the resident receives <br />appropriate rate assistance. <br /> <br />5. Resident Feedback <br />Lastly, Mercy House and Solari will work hard to make sure that residents have a voice at <br />the property. Mercy House will ask for voluntary feedback from tenants through surveys <br />analyzing the success of services provided and ideas for improvement and will hold regularly <br />scheduled community meetings for residents. Mercy House and Solari will maintain an <br />open door policy and convey to residents publicly and privately that they have the right <br />3-60